Product Director – Professional Services

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of the vision, strategy, and multi-horizon roadmap for Professional Services products.

• Ensure the product roadmap aligns with Unit4’s platform strategy and objectives for commercial growth.

• Establish feature outcomes, adoption targets, usage metrics, and customer impact indicators.

• Act as the internal expert for the Professional Services vertical.

• Manage a prioritized product backlog with dedicated engineering resources.

• Define outcomes, success criteria, release schedules, and quality benchmarks.

• Convert PSO market insights into product specifications, opportunity assessments, problem statements, and decisions on whether to build or partner.

• Create industry-specific solution blueprints, reference setups, and pre-configured templates.

• Advocate for professional services requirements in collaboration with cross-functional product teams.

• Collaborate on launch readiness, pricing strategies, packaging, and field support.

• Engage with strategic clients and the PS Industry Board to validate the direction of the roadmap and foster co-innovation.

• Track competitors, including NetSuite, Workday, Deltek, and Kantata.

• Partner with stakeholders to enhance value for professional services clients.

• Define and uphold the roadmap for the professional services industry.

• Translate workflows and challenges into product specifications across ERP modules.

• Collect and verify requirements through customer interviews, market analysis, and regulatory assessments.

• Advocate for AI and automation technologies, predictive analytics, intelligent workflows, and decision support.

• Collaborate with Product Marketing, Sales, Customer Success, UX, engineering, and operations teams.

• Keep an eye on competitive offerings, market changes, and compliance developments.

• Support activities around discovery, validation, and product launches.

• Ensure that industry-specific needs are prioritized and integrated with platform capabilities.

⛳️ Requirements

• Proven experience in product management for enterprise software—ERP, PSA, or enterprise SaaS—targeting professional services organizations.

• Successfully launched products utilized by professional services firms.

• Extensive operational understanding of professional services organizations, covering pipeline-to-resource-to-revenue dynamics, utilization and leverage economics, engagement profitability, billing structures, and partner/shareholder economics.

• Strong expertise in project accounting and billing, project planning and execution, time and expense management, and resource allocation.

• A clear perspective on the impact of AI on professional services business models and ERP needs.

• Insight into how product decisions affect ARR, win rates, and customer retention.

• Experience in product management for enterprise SaaS platforms.

• Profound knowledge of professional services business models, including project-based delivery, utilization, billing, scheduling, and compliance.

• Capability to influence without direct authority and work collaboratively in a matrix environment.

• Skill in translating complex industry requirements into scalable product solutions.

• Exceptional communication, analytical, and stakeholder engagement abilities.

• Experience with ERP or PSA platforms is advantageous.

• Familiarity with mid-market service firms and their operational challenges is desirable.

• Knowledge of AI-driven or data-intensive product environments is a plus.

• May necessitate security clearance and background checks for projects involving sensitive customer data.

🏝️ Benefits

• Flexible Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for professional growth.

• Access to tools and resources for professional development.

• Work alongside talented colleagues, role models, and mentors.

• Initiatives focused on sustainability through our Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups available to everyone.

• Commitment to equal opportunity.

• Potential for security-check handling in accordance with local privacy regulations.