Product Delivery Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer delivery and ensure the successful implementation of Smart Products within defined scope, timelines, quality standards, and financial expectations.

• Spearhead discovery and analysis initiatives, pinpoint use cases, and propose solutions that facilitate the adoption of Smart Audit and User Access Review.

• Leverage Smart Product expertise in relation to customers’ Workday configurations.

• Cultivate trusted relationships with customers, manage their expectations, communicate updates and potential risks, and address or escalate issues as necessary.

• Provide training and knowledge transfer to empower customers towards self-sufficiency.

• Identify and implement enhancements to delivery methods, tools, documentation, training, and internal processes.

• Collaborate with Customer Success, Product, Engineering, and Sales teams to gather feedback, define features and fixes, conduct testing, and manage releases and rollouts.

• Mentor and coach junior team members, maintain training resources, and coordinate onboarding and skill development initiatives.

⛳️ Requirements

• In-depth understanding of Workday products, particularly HCM and associated specialist capabilities.

• Extensive commercial experience in SaaS implementation, technology consulting, business analysis, or quality assurance.

• Proven experience in independently leading complex customer-facing projects with responsibility for scope, governance, risks, commercial outcomes, solution quality, and transition to ongoing support.

• Strong consulting abilities, including the capacity to present, lead workshops, and effectively demonstrate and clarify complex functionalities or solutions to clients.

• Exceptional customer management skills.

• Solid commercial judgement, encompassing comprehension of scope, estimation, utilization, delivery risk, and the dynamics of professional-services commerce.

• Experience in coaching, mentoring, or managing junior staff members.

• Capability to identify and implement enhancements to delivery tools, standards, or processes.

• Willingness to engage across relevant Workday delivery services and travel to customer sites when necessary.

• Workday HCM, Financials, or Payroll Certification (desirable).

• Familiarity with service management tools like JIRA Service Desk, ServiceNow, or similar (desirable).

• Relevant certifications in Workday, testing, security, privacy, or project delivery (desirable).

• Exposure to customer success metrics, adoption health scoring, or maturity frameworks (desirable).

• Experience in audit, risk, control assurance, or continuous control monitoring (desirable).

• Background in data masking, data privacy, or information security solutions (desirable).

🏝️ Benefits

• A culture that prioritizes people.

• Opportunities for coaching, mentoring, and knowledge sharing.

• Commitment to diversity, equity, and inclusion.

• Adjustments and accommodations during the recruitment process.