Product Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver exceptional data support to the Product team and the broader organization.

• Organize and execute quality control for EAL products across both internal systems and external regulatory platforms.

• Assess and improve existing processes and procedures.

• Provide system expertise for critical business projects involving SAP, Smarter Touch, and EAL’s Grading Engine.

• Assist with project testing and collaborate with project teams and developers.

• Keep product and qualification information up to date.

• Generate regulatory and statistical reports.

• Address customer inquiries in partnership with the Customer Experience Team.

• Help ensure EAL products and documentation adhere to compliance standards, accessibility, and suitability throughout their lifecycle.

⛳️ Requirements

• Proven experience as a well-organized and detail-oriented administrator in a dynamic environment.

• Strong attention to detail along with effective time management and planning abilities.

• Capability to prioritize various tasks and resolve issues efficiently.

• Excellent written and verbal communication skills.

• Ability to establish positive working relationships across the organization.

• Proficiency in Microsoft Office applications.

• Familiarity with specialized systems such as SAP.

• Skill in managing electronic documents.

• Competence in creating accurate reports.

• Ability to adhere to established deadlines and brand guidelines.

• Experience within an awarding organization or the vocational education sector is advantageous.

• Familiarity with qualification regulator data and operational systems is beneficial.

• Must reside in England, Scotland, or Wales.

• Willingness to travel nationally on occasion.

• Relocation support and visa sponsorship for the UK are not provided.

🏝️ Benefits

• Flexible remote/home-based working arrangements.

• 25 days of annual leave, increasing to 27 days after two years of service.

• Three additional paid days off between Christmas and New Year.

• Option to purchase up to five extra holiday days each year.

• Healthcare cash plan that allows reimbursement of everyday health expenses up to £995 per year.

• Access to trained Mental Health First Aiders.

• Annual voucher for a complimentary flu vaccination.

• Eyecare vouchers available.

• Free access to wellbeing resources and a wellbeing app.

• 24/7 helpline through the Employee Assistance Programme.

• Up to eight structured counseling sessions.

• Annual membership fee covered for a relevant professional body.

• Continuous support from the Learning & Development team.

• Discounts available through the Benefit Hub platform.

• Financial wellbeing resources and finance webinars offered.

• Life assurance coverage equivalent to twice your salary.

• Pension contributions at 4.5%.

• Enhanced policies for maternity, paternity, shared parental leave, adoption, and dependents.

• Paid time off to engage in volunteer work.