Product Builder

This is a fully remote position, open to applicants in Czechia, +2 more countries.

📋 Description

• Identify areas of customer and product friction by analyzing support tickets, churn calls, product discussions, and inter-team gaps.

• Transform ambiguous issues into testable hypotheses with quantifiable metrics.

• Conduct weekly interviews with customers to understand their behaviors.

• Pursue various opportunities simultaneously while prioritizing the most promising ones.

• Prototype, develop, test, launch, and instrument products from start to finish.

• Make autonomous design choices while collaborating with Product Managers and Designers as necessary.

• Deliver small, initial experiments to actual customers.

• Create tests, anticipate potential failures, and ensure production quality is maintained.

• Design and construct LLM-driven processes, agentic workflows, and orchestration.

• Establish validation criteria and instrumentation prior to launch.

• Assess outcomes, discontinue unsuccessful initiatives, and determine whether to scale or refine ideas.

• Document and transition successful projects to designated teams.

• Develop repeatable AI workflows for research synthesis, prototyping, and experiment reporting.

• Document and disseminate effective strategies within the broader team.

• Openly communicate findings, insights, and decisions.

• Articulate the commercial significance of initiatives in terms of ARR, retention, or cost.

• Collaborate with teams before engaging in their product domains.

⛳️ Requirements

• Experienced in taking a product from problem identification to customer deployment, demonstrating measurable impact.

• AI-fluent builder operating at Level 4 on CloudTalk's AI fluency ladder.

• Proven experience in discontinuing unproductive work while effectively communicating its costs, insights, and speed of decision-making.

• Familiarity with continuous discovery as defined by Teresa Torres.

• Background in startups, founding roles, or scale-ups.

• Ability to work without a formal specification, designer, or pre-established success criteria.

• Knowledge of sales-assisted and product-led B2B SaaS, ARR-driven models, and customer pain points.

• Nice to have: experience with voice, telephony, or real-time systems.

• Nice to have: background as a founder or solo-technical founder.

• Nice to have: a public portfolio of built projects.

🏝️ Benefits

• Unlimited PTO.

• Fully remote work with optional access to European hubs in Bratislava, Brno, Prague, and Barcelona.

• Career coaching with regular 1-on-1 sessions.

• Professional growth through practical experience, coaching, and formal training based on the 70/20/10 model.

• Clear job-leveling and promotion framework.

• Opportunity for equity based on outstanding results and impact.

• Flexible working hours.

• MacBook provided for work purposes.

• Home-office allowance.

• Four additional company-wide days off each year (Recharge Fridays).

• Fitness allowance.

• Up to €5,000 per referral.

• Two company offsites annually.

• Two hackathons each year.

• Annual CloudTalk swag with a points system.