Product and Business Analyst I – CRM Focus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist the CRM Business team in strategizing and implementing CRM campaigns and customer journeys.

• Collaborate closely with the Analytics team to uncover insights and potential business opportunities.

• Aggregate results from CRM campaigns and pinpoint areas for enhancement.

• Analyze data to segment audiences effectively for CRM initiatives and journeys.

• Implement journeys and communications using the Microsoft Dynamics orchestration platform.

⛳️ Requirements

• Proven experience in CRM, customer service, or customer experience roles.

• Proficiency in data manipulation utilizing SQL or Databricks.

• Understanding of customer lifecycle, segmentation, and relationship management principles.

• Capability to organize, prioritize, and manage requests in complex environments with various stakeholders.

• Excellent communication and influencing skills to engage in cross-functional discussions across diverse organizational levels.

• Familiarity with CRM platforms like Dynamics, Salesforce, Oracle, or similar is advantageous.

• Knowledge within the financial services or cooperative sector is a bonus.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Renascer Program

• Special Occasion Benefits

• Education Investment

• Profit-Sharing Program

• Individual Development Plan

• Private Pension Plan

• Life Insurance

• Tempo Juntos Program

• Meal and/or Food Vouchers

• Transportation Allowance

• Childcare/Nanny Assistance