Processing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process client data in accordance with technical specifications, documented procedures, and industry best practices.

• Implement data processing workflows utilizing Nuix, Relativity One, and various commercial and proprietary tools.

• Conduct inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hosting tasks.

• Generate, prepare, and format load files, text and native files, along with other review deliverables.

• Learn and become proficient in Lighthouse proprietary tools following standard operating procedures.

• Support Relativity post-processing loading, quality control, and indexing/analytics tasks.

• Carry out ad-hoc data queries for reporting and data analysis purposes.

• Manage queued and assigned job requests independently with minimal delays.

• Stage and validate data derived from original evidence media.

• Provide updates on job status and escalate issues to project stakeholders as necessary.

• Deliver detailed handoff instructions during shift/job transitions.

• Resolve problems and prioritize tasks in a fast-paced, deadline-oriented environment.

• Utilize Microsoft Office and Microsoft 365 for documentation, communication, reporting, and daily workflow activities.

• Achieve or surpass departmental quality targets.

• Collaborate with local and remote team members to accomplish tasks efficiently and accurately.

• Document completed work, outstanding items, exceptions, and next steps.

• Manage timelines associated with project requests.

• Perform additional duties as assigned.

⛳️ Requirements

• A combination of at least two of the following: education, experience, and/or certifications.

• Preferred Associate's or Bachelor's degree or equivalent.

• Proficient knowledge of litigation support and eDiscovery software applications; experience with Nuix and Relativity is preferred.

• 1–2 years of experience in processing data within an e-discovery environment or similar technical roles.

• Proven enthusiasm for process improvement, collaboration, and innovation as part of a cross-functional team.

• Exceptional communication and organizational skills.

• Ability to troubleshoot and prioritize tasks in a fast-paced, deadline-driven environment.

• Strong understanding of Microsoft Office applications.

• Experience in working with databases.

• Commitment to excellence, a strong sense of urgency, and a dedication to client satisfaction and customer service.

• Capability to use a computer, communicate via telephone, and read printed materials.

• May be required to be on call periodically and work outside standard hours, including evenings and weekends.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k with company match.

• Company-paid Life & AD&D insurance.

• Company-paid short- and long-term disability.

• Telemedicine services.

• Wellness plans.

• Flexible PTO program.

• Paid volunteer days.

• Voluntary accident, hospitalization, and critical illness insurance plans.

• Pet insurance.

• Annual bonus or incentive program.