Pro Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate relationships to comprehend clients’ needs while providing exceptional service.

• Deliver tailored, high-quality service consistently to meet individual client expectations.

• Efficiently manage workload to meet both client and company deadlines.

• Serve various client industry sectors across the broader business landscape.

• Offer innovative and consultative travel recommendations.

• Utilize R&M and Navan technologies proficiently, sharing insights with clients and team members.

• Execute reservations for air, rail, car rental, ferry, black car, and charter services.

• Manage a comprehensive client portfolio adhering to R&M and Navan standards.

• Foster significant internal and external relationships.

• Identify and implement strategies to enhance value in bookings.

• Apply appropriate fare types and ticketing methods while staying updated on industry innovations.

• Recognize differences in cross-market and local inventory with the International Fares Desk.

• Negotiate hotel rates through GDS and non-GDS channels utilizing supplier relationships.

• Monitor bookings for potential savings opportunities until trip completion.

• Enforce client policies to ensure compliance and improve the traveler experience.

• Oversee the client experience using mixed-mode booking tools and provide primary support for both offline and online bookings.

• Deliver cost-effective travel solutions while adhering to client policies and guidelines.

• Meet Service Level Agreements (SLAs) for all accounts.

• Maintain regular interaction with overseas colleagues.

• Implement quality-control procedures in accordance with company and GREC standards.

⛳️ Requirements

• Previous experience with VIP clients is preferred.

• Results from skills assessments will be taken into account.

• Outstanding telephone etiquette and written communication skills.

• Proven ability to utilize available resources effectively while completing tasks within set deadlines.

• Demonstrated experience in a core business travel environment.

• Proficient in one or more GDS systems: Sabre, Galileo, Amadeus.

• Familiarity with mixed-mode booking tools and providing first-line product support for both offline and online bookings.

• Extensive knowledge of the travel industry and associated market products, including various aircraft types and seating classes.

• Understanding of low-cost carriers and their product offerings.

• Fully knowledgeable in rail, black car, LCC, and OTA booking systems.

• Team-oriented mindset in an office setting.

• Experience with Microsoft software packages.

• Ability to establish rapport with clients.

• Strong attention to detail.

• Positive attitude and eagerness to learn.

• Willingness to participate in and complete all relevant training.

• Capability to meet both individual and team-oriented business goals.

🏝️ Benefits

• Equal opportunity and inclusive workplace.

• Reasonable adjustments or accommodations for candidates with disabilities or neurodivergent conditions, in accordance with local laws.