Pro Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships while comprehending clients’ needs to provide high-touch service that conserves clients' time and minimizes overall travel expenses.

• Deliver dedicated and consistently superior service customized to the unique requirements of each client.

• Effectively manage workload to adhere to client and company deadlines.

• Serve various client industry sectors throughout the broader organization.

• Exhibit innovative thinking and adopt a consultative approach.

• Proficiently utilize R&M and Navan technology and share insights with clients and team members.

• Handle reservations for air travel, rail, car rentals, ferries, black cars, and charters.

• Oversee a complete client portfolio to meet R&M and Navan standards.

• Cultivate meaningful relationships both internally and externally.

• Recognize and implement opportunities to enhance the value of bookings.

• Apply various fare types and ticketing methods while staying informed about industry advancements.

• Collaborate with the International Fares Desk to pinpoint differences in cross-market and local inventory.

• Secure hotel rates through GDS and non-GDS avenues, leveraging supplier relationships.

• Monitor bookings to identify savings opportunities throughout the trip completion process.

• Enforce client policies to ensure compliance and improve the travel experience for users.

• Provide first-line support for both offline and online bookings using mixed-mode booking tools.

• Offer proactive and cost-effective travel solutions.

• Adhere to client policies and guidelines while achieving account SLAs.

• Engage regularly with overseas colleagues.

• Implement Quality Control procedures according to company and GREC standards.

⛳️ Requirements

• Prior VIP experience is highly desirable.

• Results from skills assessments will be taken into account.

• Outstanding telephone etiquette and written communication skills.

• Ability to effectively utilize available resources to accomplish tasks within established deadlines.

• Demonstrated experience in a core business travel setting.

• Proficient in one or more GDS systems: Sabre, Galileo, Amadeus.

• Familiarity with mixed-mode booking tools, alongside first-line product support for both offline and online bookings.

• Extensive knowledge of the travel industry and market products, including various aircraft types and cabins.

• Understanding of Low-Cost Carriers (LCC) and their diverse product offerings.

• Well-versed in various rail, black car, LCC, and OTA booking systems.

• Team-oriented mindset in an office environment.

• Experience with MS software applications.

• Ability to establish exceptional rapport with all clients.

• Strong attention to detail.

• Eager attitude and willingness to learn.

• Independently commit to attending and completing all relevant training.

• Meet both individual and team-oriented business objectives.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Supportive team environment and work-life balance.