Private Access Engineer II

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Deliver engineering and operational support for Zscaler Private Access (ZPA), which encompasses application onboarding, lifecycle management, troubleshooting, and service enhancements.

• Actively enhance processes, documentation, operational efficiency, and service reliability.

• Design and implement secure private access solutions in collaboration with application owners, infrastructure teams, and vendors.

• Troubleshoot application-access issues related to authentication, application connectivity, DNS, network routing, and policy enforcement.

• Configure and support application segments, access policies, connector groups, identity integrations, and associated platform components.

• Onboard applications and services to the private access platform while ensuring compliance with user experience and security requirements.

• Collaborate with identity, networking, cloud, security, server, application, and support teams.

• Develop and sustain technical documentation, operational procedures, implementation standards, and support guidance.

• Monitor service health, identify recurring issues, analyze operational trends, and recommend improvements.

• Cultivate relationships with technology vendors and internal stakeholders.

• Manage issues from the initial report through validation, communication, documentation, and resolution.

• Contribute to architectural discussions, project planning, and implementation efforts.

• Offer technical guidance and share knowledge with peers, support teams, and stakeholders.

• Engage in incident response, root cause analysis, and problem management.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship, either now or in the future.

• Bachelor's degree in a quantitative or business-related field (e.g., statistics, mathematics, engineering, computer science) and 2–4 years of relevant experience, or equivalent experience obtained through applicable knowledge, duties, scope, and skill.

• Preferred experience with Zscaler Private Access (ZPA) or similar Zero Trust Network Access (ZTNA) technologies.

• Knowledge of identity and authentication technologies such as SAML, OIDC, Entra ID, Okta, or Ping Identity.

• Strong understanding of DNS, TCP/IP, routing, and general network troubleshooting.

• Experience in troubleshooting application-access, authentication, and connectivity issues.

• Familiarity with cloud-hosted and on-premises application architectures.

• Experience with log analysis, troubleshooting tools, and structured problem-solving methodologies.

• Experience with scripting or automation technologies such as PowerShell or Python is advantageous.

• Relevant networking, security, identity, cloud, or Zscaler certifications are preferred.

• Intermediate ability to acquire knowledge in the area of specialty.

• Intermediate ability to identify problems and procedural irregularities, gather data, establish facts, and draw valid conclusions.

• Intermediate ability to work independently.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements with options for remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in total compensation.

• Equal opportunity employer committed to diversity.