Print & Mailing Project Manager – Program Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the complete lifecycle of print, mailing, fulfillment, and alternative-format projects, from initiation to final delivery.

• Act as the main point of contact for clients, vendors, and internal stakeholders.

• Facilitate client meetings, discussions on requirements, status updates, and resolutions of issues.

• Collect and clarify client needs, converting them into scopes, production specifications, workflow requirements, acceptance criteria, and documented transitions.

• Create and uphold project timelines, budgets, estimates, production plans, and delivery milestones.

• Track project financials, timelines, risks, and performance indicators.

• Manage coordination with printing, mailing, fulfillment, and accessibility vendors, ensuring clarity on ownership, dependencies, service levels, proofing processes, and delivery specifications.

• Collaborate with technology teams and external vendors to define, test, and implement intake configurations, production workflows, data exchanges, and technical specifications.

• Supervise proofing and approval workflows alongside Quality and subject-matter experts.

• Monitor vendor performance, project quality, turnaround times, and adherence to budgets.

• Update clients and internal leaders on progress and potential risks.

• Address project, production, and vendor challenges, implement corrective measures, and escalate technical or compliance risks as necessary.

• Develop and sustain project procedures, workflows, playbooks, and documentation of best practices.

⛳️ Requirements

• Minimum of 3 years of experience in project or program management within print production, mailing services, fulfillment, marketing production, or a related service domain.

• Proven track record of successfully managing client-facing projects that involve multiple vendors, internal teams, budgets, schedules, and conflicting priorities.

• Proficient in professional English, capable of leading meetings, clarifying requirements, providing updates, and handling challenging conversations with clients or vendors.

• Experience in gathering business requirements and translating them into clear operational or technical specifications, workflows, and acceptance criteria.

• Strong technical aptitude, with the capability to coordinate system configurations, production workflows, process implementations, and structured data exchanges with subject-matter experts.

• Experience in preparing estimates or budgets, monitoring project financials, and proactively identifying risks related to costs, timelines, and deliveries.

• Exceptional communication, negotiation, organizational, problem-solving, and stakeholder management skills.

• Advanced proficiency in Microsoft Office, especially Excel, and comfort with using project tracking or workflow platforms.

• Availability to work full-time on a schedule that corresponds with New York business hours.

🏝️ Benefits

• Opportunity to work remotely from any location in Latin America.

• Professional development prospects within the localization sector.

• Training on new tools, technologies, and methodologies.

• A collaborative and empathetic workplace culture.

• Become part of a dynamic multicultural team spanning the Americas and Europe.