Principal Trainer, Epic PB & Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise enterprise-level training and educational initiatives for Epic billing and claims applications.

• Partner with training and educational personnel to create and sustain the Epic master training environment.

• Oversee the design and implementation of curriculum for Epic professional billing and claims applications.

• Work alongside Professional Billing and Claims Application Managers and Analysts to assess and design workflows.

• Develop and maintain the master training environment while reconciling training user accounts.

• Create and enhance PB and Claims training curriculum in accordance with Epic best practices and Planned Parenthood’s configuration.

• Administer the complete PB and Claims end-user training program, including the identification and deployment of credentialed trainers.

• Track training completion and ensure end users achieve competence in the specified applications.

• Preserve the Epic training curriculum and materials repository.

• Formulate post-go-live educational initiatives for credentialed trainers, superusers, and end users.

• Evaluate new features and functionalities to devise updated training methodologies.

• Report directly to the Epic Training Manager.

• Travel to various facilities as necessary.

⛳️ Requirements

• A Bachelor’s degree in Engineering, Computer Science, training and education, or a related field; relevant experience may be accepted in lieu of a degree.

• Current certification or Planned Parenthood credentialed status in relevant Epic application(s).

• Previous experience in a revenue cycle-focused position or specialty.

• Prior experience in enterprise training and education.

• Exceptional verbal communication and presentation abilities.

• Proven experience in training management and curriculum design.

• Experience in managing multiple resource teams during software implementation efforts.

• Strong time management and organizational skills.

• Capability to convey information clearly and succinctly to project leadership and subject matter experts.

• Ability to build trust and foster effective relationships with Epic counterparts.

• Skill in analyzing information from diverse sources, identifying root causes of problems, and developing actionable solutions.

• Awareness of the role of racial inequity in society and its effects on healthcare systems and institutions.

• Must be willing to travel to various facilities.

• Capability to perform sedentary work and occasionally lift, carry, push, or pull up to 10 pounds.

• Preferred: prior experience with Epic, particularly Resolute Professional Billing.

• Preferred: experience in designing and maintaining master training environments.

• Preferred: experience in establishing Epic training programs and curricula from start to finish.

• Preferred: prior experience with Planned Parenthood.

🏝️ Benefits

• Fully remote work arrangement.

• Exempt employment status.

• Travel required: 10%.

• Reasonable accommodations for individuals with disabilities.