Principal Technical Consultant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Engage with clients to configure ServiceNow integrations while adhering to configuration best practices.

• Design and execute integrations between ServiceNow and various third-party software platforms, programs, and applications.

• Troubleshoot integration errors, offer support, and create procedures for complex system overlaps.

• Deliver innovative integration architectures that support AI solutions on the ServiceNow platform.

• Assess and integrate AI into work processes, decision-making, and problem-solving effectively.

• Develop plans and strategies for integration development and outline systems-integration architectures.

• Implement ServiceNow AI functionalities such as Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI.

• Create solutions based on user requirements obtained during workshops.

• Collaborate with other developers to ensure that integrations and platform features align with overall project goals.

• Guarantee adherence to integration-process best practices within the organization.

• Serve as a subject matter expert, resolving complex user challenges related to integrations and AI solutions.

• Identify and rectify conflicts in data configurations and overlaps.

• Analyze and enhance instance configuration and setup for prospective customer requirements.

• Diagnose, debug, and provide recommendations on system errors and architectural challenges.

• Function as a technical lead on projects and mentor/develop team members.

⛳️ Requirements

• Active Security Clearance is mandatory.

• Minimum of 8 years of experience in configuration/development for complex, advanced integration technologies.

• Proven ability to influence and consult in diverse and complex customer settings.

• Must hold at least 2 ServiceNow mainline CIS certifications.

• Required to maintain ServiceNow Certified Application Developer (CAD) certification.

• Experience serving as a technical lead on engagements is essential.

• Background in architecting system integrations and creating intricate high-level architecture diagrams.

• Extensive experience with integration technologies such as REST/SOAP, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, and Remote Process.

• Familiarity with SaaS technologies is required.

• Understanding of AI Models, Deep Learning Models, and Large Language Models, particularly focused on Generative AI.

• Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent is highly regarded.

• Proficient in developing on ServiceNow platform capabilities.

• Experience in data management, database design, and database concepts is necessary.

• Knowledge and experience in LDAP, VPN, SSL, SAML/SSO, and enterprise technologies are expected.

• Experience in configuration and design of chat, agent chat, and virtual agents.

• Understanding of encryption and core design principles is important.

• Familiarity with or experience in development with MID Servers, Notify, and Orchestration is a plus.

• Strong JavaScript skills with practical application experience are required.

• Experience with Self-Hosted implementations and/or Domain Separation is advantageous.

• Excellent interpersonal skills and a customer-focused approach are vital.

• Ability to thrive in a culturally diverse environment is essential.

• Proven track record as a team builder with the capability to mentor and develop others.

• Strong analytical and problem-solving skills are necessary.

• Attention to detail and the ability to identify and rectify errors in complex code is crucial.

• Capacity to work independently is required.

• Proficient presentation and report-writing skills are expected.

• Willingness to travel up to 30% annually.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.

• Willingness to travel up to 30% annually.