Principal Technical Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead the technical strategy and establish governance standards for intricate global accounts.

• Convert long-term enterprise objectives into a unified product journey.

• Engage with C-suite stakeholders to align business vision with Ping Identity’s capabilities and roadmap.

• Manage the advancement of global TAM delivery.

• Set strategic KPIs and develop service frameworks.

• Promote a global knowledge-sharing initiative.

• Spearhead essential internal projects and high-level strategies to improve at-risk global accounts.

• Specify requirements and functional scope for internal AI productivity tools.

• Incorporate advanced analytics and AI into TAM workflows for predictive insights.

• Influence company-wide policy and product strategy leveraging enterprise insights.

• Represent Ping Identity as a global thought leader at industry conferences and executive briefings.

⛳️ Requirements

• Over 10 years of experience in senior-level technical account management, enterprise architecture, or consulting.

• Expert-level knowledge of cybersecurity architectures and risk management frameworks.

• Ability to design comprehensive, secure enterprise ecosystems that meet contemporary security standards.

• Proven success in operationalizing AI tools, LLMs, and predictive analytics across technical teams.

• Outstanding executive presence when engaging with C-suite stakeholders in high-pressure situations.

• Demonstrated capability to design and implement organizational service frameworks, KPIs, and delivery methodologies on a global level.

• Extensive architectural expertise in enterprise IAM, security governance, and multi-cloud infrastructure.

• Proven track record of fostering technical enablement and talent strategies within large technical organizations.

• Recognized thought leadership through publications, blogs, or industry speaking engagements (preferred).

• Experience in conceptualizing and deploying custom AI-driven operational tools in a technical service setting (preferred).

🏝️ Benefits

• Flexible, collaborative work environment.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule.

• Parental Leave.

• Progressive Healthcare Options.

• Retirement Programs.

• Opportunity for Education Reimbursement.

• Commuter Offset (Specific locations).