Principal Strategic Customer Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a specialist in Bloomreach products and collaborate with key customers to create joint roadmap plans.

• Work with the Product team to grasp the evolving product roadmap, influence prioritization using customer insights, and establish adoption strategies.

• Create repeatable methods for value measurement and reporting to showcase ROI, support retention efforts, and identify expansion opportunities.

• Comprehend intricate technical product details while effectively communicating with executives and formulating high-level strategies.

• Foster a culture of continuous testing within the business portfolio.

• Provide impactful value reporting to customers.

• Promote feature adoption and articulate the benefits of each new release.

• Prepare, lead, and manage data for Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).

• Serve as the business owner for the portfolio, concentrating on gross retention and commercial risks.

• Facilitate executive-level strategic discussions addressing business priorities, investment choices, and long-term growth.

• Act as a trusted advisor at the executive level in collaboration with an Account Manager and Forward Deployed Engineer within a dedicated account team.

⛳️ Requirements

• A Bachelor’s degree in computer science, engineering, business, operations, or a related discipline.

• 7–10 years of experience in SaaS or eCommerce, especially in Search and Product Discoverability.

• Exceptional executive communication abilities and comfort in presenting to executive audiences at Fortune 10 companies.

• Proficient in engaging in technical discussions while devising successful strategies.

• An entrepreneurial mindset, coupled with high energy, commitment, and a strong desire to succeed.

• Background in analytics, including the ability to extract narratives from data.

• Familiarity with tools such as Tableau and Redshift.

🏝️ Benefits

• Health care options including medical, dental, and vision insurance.

• 401k plan with employer contributions.

• Flexible working hours.

• Virtual-first work environment with Bloomreach Hubs across three continents.

• Company events.

• 5 paid days off for volunteering.

• People Development Program and personal development workshops.

• Support from communication coaches.

• Leader Development Program featuring feedback, coaching, and check-ins.

• An annual budget of $1,500 for professional education, including books, courses, and certifications.

• Employee Assistance Program offering counseling services.

• Calm subscription.

• One additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options, depending on role, seniority, and location.

• Company performance bonus.

• Employee referral bonus of up to $3,000.

• Rewards and celebrations for work anniversaries.