Principal Solutions Architect – West Coast, Mountain

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Provide high-priority technical leadership to Docker’s most significant customers.

• Expedite customers’ journeys in containers and AI, with a focus on developer workflows.

• Identify customer technical and business objectives alongside their challenges.

• Develop and oversee engagement plans that encompass current products and new Docker solutions.

• Supervise design-partner rapid prototyping initiatives involving engineering and customer teams.

• Create, manage, and present tailored demos and content that align with customer use cases.

• Deliver enablement and best-practice materials to a wide range of audiences, from developers to C-level executives.

• Travel as a senior Docker representative to engage with prospective clients, customers, and technical alliance partners.

• Provide thought leadership for a designated regional or functional area.

• Collect feedback from customers and pre-/post-sales teams in the field.

• Collaborate with the Field CTO and Solutions Architects to prioritize field requests for product and engineering teams.

• Partner with product and engineering teams to align workflows and features based on revenue impact.

• Act as customer zero for new Docker functionalities.

• Offer insights on technical enablement requirements and review enablement materials.

• Assist in internal technical enablement for new products and services within the sales enablement team.

• Learn and utilize Salesforce, Outreach, Sigma, and Opine.

• Support the sales and customer success teams.

• Educate clients about the product roadmap and provide product training.

• Enhance messaging, processes, and activities while working independently.

⛳️ Requirements

• Demonstrated experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise settings.

• Exceptional communication, influence, and stakeholder management abilities.

• Proven experience in managing customer relationships at both technical and business levels.

• Skilled in presenting solutions and demonstrations to diverse audiences, both virtually and in-person.

• Familiarity with interfacing with technical support, product, and engineering teams.

• Experience in application code development.

• Understanding of the daily challenges faced by developers.

• Aptitude for solving technical issues and converting customer experiences into actionable engineering feedback.

• Experience creating customer best-practice adoption materials.

• Strong understanding of AWS, Azure, GCP, containers, DevOps, and modern application architectures.

• Preference for candidates with experience in Docker, container ecosystems, or related technologies.

• Strong preference for experience in Development, Agentic AI development, Software Development Lifecycle, and/or Software Supply Chain Security.

• Must be fluent in English.

• Willingness to travel up to 50% both domestically and internationally.

• Must be legally authorized to work in the country where the application is submitted.

• Docker does not offer visa sponsorship for this position.

🏝️ Benefits

• Designed for remote work; work from home.

• Flexible working hours.

• Generous paid time off (PTO).

• Quarterly Whaleness Days.

• End-of-year Whaleness break.

• Support for home office setup.

• Technology stipend of US$100 net per month.

• Annual learning and development stipend for conferences, courses, certifications, and ongoing education.

• 16 weeks of paid parental leave after six months of employment.

• Equity offered to all full-time employees.

• Medical benefits provided.

• Retirement benefits available.

• Paid holidays included.

• Docker swag provided.

• Support for equipment setup and onboarding.