Principal Product Manager, Protection Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and take ownership of the vision, strategy, and roadmap for Protection Programs.

• Foster understanding among homeowners, guests, internal teams, and insurance or protection partners.

• Formulate a portfolio strategy encompassing damage protection, travel insurance, and chargeback insurance.

• Manage the commercial model in collaboration with Commercial, Finance, and external partners.

• Assess pricing, conversion rates, coverage, partner economics, claims costs, and operational expenses.

• Identify and confirm growth opportunities within customer segments, distribution channels, packaging, pricing, and partner capabilities.

• Enhance the overall experience from selecting protection to purchasing, servicing, canceling, and handling claims.

• Collaborate with go-to-market teams on positioning, packaging, channel strategy, and enablement efforts.

• Work alongside Operations, Claims, Support, Legal, Compliance, and partners to establish reliable and scalable rules and service processes.

• Utilize customer research and data to track adoption, conversion, retention, claims trends, customer satisfaction, and unit economics.

• Lead cross-functional initiatives through discovery, business case development, definition, delivery, launch, and iterative processes.

• Articulate trade-offs regarding customer experience, commercial returns, risk exposure, and operational complexity.

• Advocate for the customer voice and portfolio health in product decision-making.

⛳️ Requirements

• At least 10 years of product management experience, including 0-to-1 product buildouts and responsibility for strategy and delivery of complex products or product areas.

• Proven commercial judgment and experience in owning or significantly influencing a product’s business model.

• Proficient in evaluating revenue, margin or contribution, pricing, adoption, partner economics, and cost-to-serve alongside customer outcomes.

• History of transforming ambiguous opportunities into targeted strategies, business cases, roadmaps, and measurable outcomes.

• Experience in developing products involving financial risk, insurance, payments, lending, warranties, fraud or disputes, or other regulated or partner-dependent services.

• Capability to link product decisions to go-to-market execution, including customer segmentation, positioning, packaging, distribution, and sales or channel enablement.

• Strong skills in customer discovery.

• Experience in balancing customer needs with business viability, risk controls, partner requirements, and operational realities.

• Track record of collaborating closely with external partners and teams in Commercial, Finance, Legal, Compliance, Operations, Support, Design, and Engineering.

• Proficient in using product and financial data to establish success metrics, assess program performance, comprehend unit economics, and make informed investment decisions.

• Ability to balance short-term performance with long-term customer trust, clear coverage expectations, and scalable program operations.

• Comfortable working with Engineering on technical trade-offs, system constraints, integrations, and sequencing.

• Excellent communication skills with the ability to align senior stakeholders and cross-functional teams around decisions and outcomes.

• Practical experience using AI tools, LLMs, and agents to quickly prototype solutions, validate hypotheses, and meet customer needs.

• Background in insurance, fintech, travel, e-commerce, property technology, vacation rentals, or other consumer or B2B2C sectors is advantageous.

🏝️ Benefits

• Competitive industry salary.

• Equity in the company.

• 401(k) with a 4% immediate vesting match.

• 16-18 weeks of paid parental leave for birthing parents.

• 10 weeks of paid parental leave for non-birthing parents.

• Infertility coverage.

• Comprehensive medical, dental, and vision plans.

• 100% employer-paid dental and vision for individual coverage.

• Low-cost medical option available.

• 10 complimentary mental health visits.

• Pet insurance offered.

• Generous paid time off (PTO).

• Return to office (RTO) for full-time exempt employees.

• Sick leave provisions.

• Holiday pay.

• Personal holiday included.

• Annual Evolve travel credit after one year of employment.

• Discounts on stays at all Evolve properties.

• Top-tier onboarding programs.

• Access to learning and development resources.

• Employee Resource Groups available.