Principal Product Manager, Network Economics

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the incentive system that directs therapist availability to areas with client care needs.

• Manage the structure and clarity of the therapist compensation framework.

• Define the criteria for a well-supported therapist network and develop tools and features to address supply gaps.

• Create and evaluate a sustainable earnings proposition for therapists through controlled rollouts and thorough measurement.

• Encourage therapist availability, match acceptance, and continuity in care.

• Analyze and measure the effects of changes, draw insights, and strategize next steps based on data.

• Collaborate with teams in matching, eligibility, member experience, therapist experience, and provider acquisition.

• Work alongside finance, clinical, legal, marketing, data science, and operations to design, approve, launch, and assess changes.

• Contribute to setting the organizational strategy and long-term vision.

• Take responsibility for monitoring key performance indicators (KPIs).

• Diagnose, model, design, test, measure, decide, and systematize processes.

⛳️ Requirements

• 8-10 years of experience in a product role with a demonstrated track record of measurable impact and increasing responsibilities.

• Proven experience managing pricing, incentives, payouts, or supply-side economics in a two-sided marketplace.

• Strong analytical skills, including the ability to construct and defend models to data science and executive audiences.

• In-depth understanding of unit and business economics.

• Ability to harmonize business, clinical, and technical factors in product decision-making.

• Comprehensive understanding of marketplace dynamics and two-sided marketplace business models.

• Good judgment in ambiguous situations.

• History of driving cross-functional decisions to completion without direct authority.

• Exceptional written communication skills.

• Strong organizational and leadership capabilities.

• High attention to detail and the ability to work independently.

• Bonus: experience with supply-side economics where labor is the supply, such as in ride-hail, delivery, or professional services marketplaces.

• Bonus: experience in compensating an independent contractor workforce.

• Bonus: experience in healthcare, insurance, or industries influenced by eligibility and payer regulations.

• Bonus: familiarity with experimentation and causal inference when clean randomization is not feasible.

🏝️ Benefits

• Remote work with regular in-person team bonding events sponsored by the company.

• Competitive salary package.

• Comprehensive perks program, including free therapy and employee wellness initiatives.

• Excellent health, dental, and vision insurance coverage.

• 401k plan with employer matching contributions.

• Access to any hardware or software that enhances your productivity and satisfaction.

• Eligibility for performance bonuses.

• Coverage of travel expenses for necessary business travel.

• Reasonable accommodations for employees unable to travel due to unique circumstances.

• Commitment to a sustainable work/life balance.

• Investment in professional development opportunities.