Principal Product Manager, Member Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the vision and strategy for the primary software experience for members throughout their entire care journey.

• Create a long-term vision and roadmap for the member-facing software experience.

• Prioritize competing initiatives to maximize value for members.

• Outline the complete member journey and translate ambiguous, cross-functional challenges into clear requirements.

• Foster alignment among engineering, design, data science, clinical, operations, and marketing teams.

• Collaborate with design to establish strategic product differentiation and engage in design reviews and critiques.

• Leverage user research, behavioral insights, and A/B testing to guide product decisions.

• Establish success metrics and counter-metrics focused on activation, engagement, retention, and sustained member value.

• Lead initiatives from conception through prototyping, launch, and iteration.

• Articulate product direction, insights, uncertainties, and trade-offs to engineers, executives, and cross-functional stakeholders.

• Provide mentorship to product managers in product craftsmanship, systems thinking, and analytical rigor.

⛳️ Requirements

• Over 12 years of senior-level product management experience with consumer-facing products at significant scale.

• Direct accountability for at least one consumer product experience from an ambiguous problem to measurable adoption.

• Strong understanding of B2C product dynamics, including onboarding, activation, engagement, retention, and habit formation.

• Proficient in product analytics, including experience with product analytics tools and SQL.

• Capacity to integrate qualitative and quantitative insights and make informed decisions amid incomplete information.

• Strong technical knowledge, encompassing modern software applications, APIs, data flows, and system dependencies.

• Executive presence with the ability to establish trust among business and engineering stakeholders.

• Capability to influence senior leaders within a matrixed organization without formal authority.

• Empathy for users dealing with health-related challenges.

• Outstanding written and verbal communication skills.

• Willingness to travel up to 10% of the time.

• Candidates must currently be authorized to work in the United States without the need for visa sponsorship now or in the future.

• Experience in healthcare, fintech, or other regulated, high-stakes sectors is advantageous but not mandatory.

• Background in digital health, health tech, or another high-stakes consumer domain is preferred.

• Strong product design sensibility and experience in design-oriented product organizations are preferred.

• Comfortable working with a high degree of autonomy in fast-paced, ambiguous settings.

🏝️ Benefits

• Performance bonus.

• Flexible vacation policy.

• 80 hours of paid sick, safe, and caregiver leave annually.

• Comprehensive benefits program focused on employees and their families.

• Significant career growth opportunities.

• Innovative and inclusive workplace environment.

• Remote work arrangement.