Principal Product Manager, Fraud and Risk

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the strategy, vision, and execution of Defend, Proof’s anti-fraud platform.

• Spearhead the development of tools designed for fraud investigation and risk prediction.

• Collaborate with engineering, data science, and design teams to build investigative tools and data-driven risk models.

• Engage directly with customers to comprehend their challenges, foresee emerging fraud trends, and provide impactful solutions.

• Drive strategic planning, define vision, formulate GTM strategy, align stakeholders, and conduct executive presentations and customer briefings.

• Independently lead discussions regarding customer solutions to foster activation and gather product insights.

• Cultivate an understanding of customers and trusted agents to shape product strategy.

• Make informed product and business decisions by integrating data, feedback, and insights from customers.

• Develop product visions and roadmaps and present them to both customers and stakeholders.

• Collaborate with internal stakeholders to establish consensus and alignment.

• Provide updates on status, action plans, and recommendations to senior leadership.

• Work alongside operations to enhance the onboarding process for notaries and agents.

• Identify new business opportunities and models for agents.

• Formulate GTM strategy for engagement and community within the trusted-agent network.

• Team up with Fraud Operations and Customer Support on fraud cases and feedback mechanisms.

• Investigate and implement technologies including machine learning, computer vision, PKI, and real-time analytics.

• Draft functional specifications, prioritize roadmaps, troubleshoot customer issues, and oversee software development execution.

• Collaborate across Solutions, Customer Success, Sales, and Engineering.

⛳️ Requirements

• Over 10 years of experience in software development, ideally with a combination of SaaS, startup, and B2B/B2C experience.

• More than 5 years of experience in technical product management.

• At least 3 years of experience utilizing design thinking product methodology.

• Proven experience in developing fraud or cybersecurity products is essential.

• Strong ability to influence, negotiate, and drive results.

• Exceptional communication skills and executive presence.

• Capable of articulating complex business and technical concepts to diverse audiences in an accessible manner.

• A comprehensive set of product management skills.

• A passion for creating exceptional customer experiences.

• Ability to thrive in uncertain environments and believe that every problem has multiple solutions.

• Proficient understanding of APIs and SDKs.

• Competence in leading engineering discussions on information architecture, object model, and data flows.

• Experience with platform products, marketplace, PKI, or real-time analytics.

• Previous experience with documents or eSignature is preferred.

• A technical degree is advantageous.

• Willingness to travel occasionally for Proof Summit, team on-site events, industry gatherings, and customer or partner meetings.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Life insurance and long and short-term disability coverage.

• 401k plan with a 4% match starting on your hire date.

• Unlimited sick and vacation time.

• 14 paid company holidays.

• 12 weeks of paid parental leave.

• 4-week sabbatical after 5 years of continuous full-time employment.

• Health Reimbursement Arrangements for fertility and gender affirmation.

• Lunch provided by Proof through Grubhub credit.

• Monthly work-from-home stipend.

• Professional development credit.

• Monthly wellness reimbursement.