Principal Product Manager – Enterprise Admin Experience

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the definition and development of Enterprise Administration at AlphaSense.

• Create systems, workflows, and tools that empower internal teams and enterprise customers to efficiently configure, manage, and scale the platform.

• Establish the direction for enterprise administration throughout the entire customer lifecycle, from account setup and provisioning to ongoing management, growth, and renewal.

• Own the comprehensive vision and roadmap for enterprise administration across both internal and customer-facing systems.

• Analyze and enhance the enterprise customer lifecycle from initial provisioning to renewal.

• Ensure that tools and workflows are designed to support scalability and efficiency for AlphaSense users and client administrators.

• Coordinate alignment across various technology and operational teams to ensure cohesive end-to-end execution.

• Influence senior stakeholders and executives to drive investment and prioritize cross-functional initiatives.

• Evaluate success through improved onboarding efficiency, decreased operational overhead, and increased enterprise customer autonomy and satisfaction.

⛳️ Requirements

• Over 10 years of experience.

• Proven track record of leading end-to-end, cross-functional transformation initiatives in the enterprise SaaS sector.

• Ability to navigate complex organizational structures and align senior stakeholders across product, engineering, operations, and go-to-market functions.

• Experience in mapping and redesigning end-to-end workflows that involve multiple systems, diverse teams, and intricate edge cases.

• Background in enterprise lifecycle management, internal tooling, or administrative experience domains.

• Preferably, familiarity with provisioning, account configuration, and customer lifecycle systems.

• Capability to drive clarity, momentum, and execution amidst competing priorities in a high-growth environment.

• Ability to operate at both detailed workflow and strategic executive-discussion levels.

• User- and outcome-focused approach, balancing operational realities with customer empowerment and the quality of experience.

🏝️ Benefits

• Performance-based bonus.

• Equity.

• Comprehensive benefits program.

• Commitment to equal-opportunity employment.

• Reasonable accommodations for qualified employees with protected disabilities, as mandated by applicable laws.