Principal Product Manager – Contract Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the strategy and roadmap for products utilized by hospitals and healthcare systems to load, model, and monitor payer contracts.

• Ensure accurate reimbursement calculations, identify underpayments, and correctly apply contract terms throughout the revenue cycle.

• Manage contract modeling and rate management, including fee schedule and contract loading, underpayment and variance detection, compliance, renegotiation support, and contract analytics and reporting capabilities.

• Spearhead discovery and strategy for significant, multi-faceted opportunities in contract modeling, fee schedule management, and underpayment detection.

• Define strategic direction and investment priorities at the portfolio level through competitive and market analysis.

• Construct and justify business cases utilizing cost, revenue, and ROI modeling.

• Establish outcome-based OKRs and quality standards across the Billing Office portfolio.

• Direct large, complex engineering teams and initiatives within Contract Management.

• Lead discovery for impactful new opportunities while setting standards for thorough discovery, requirements analysis, and excellence in launches.

• Leverage AI and prototyping to mitigate risks associated with ambiguous, cross-team, or regulated contract-modeling initiatives.

• Mentor others on the responsible use of AI in critical situations.

• Manage strategic customer relationships and lead discussions regarding contract performance, underpayment recovery, and reimbursement accuracy.

• Stay informed about payer contracting practices, reimbursement methodologies, and the regulatory environment.

• Assist in streamlining internal processes related to PLM, compliance, procurement, regulation, and data protection for the launch of new payer contracts and rate-related capabilities.

• Report directly to the VP of Product Management.

⛳️ Requirements

• Over 10 years of experience in product management.

• Proven history of managing the largest or most complex product areas within a portfolio.

• Background in healthcare revenue cycle management, payer contracting, or reimbursement methodologies.

• Strong preference for direct experience with contract modeling, fee schedules, or underpayment detection.

• Familiarity with regulatory and data protection requirements, such as HIPAA, is advantageous.

• Experience in independently guiding large or complex engineering teams, or leading discovery for significant new initiatives.

• Expertise in building business cases and financial models, including cost, revenue, and ROI analysis.

• Proven ability to manage and improve strategic, high-stakes customer relationships.

• Practical experience with AI tools, including chat-based assistants, agentic tools, and development-integrated/prototyping tools.

• Experience in coaching others on the responsible use of AI.

• Willingness and capability to travel up to 40% of the time.

• Reside in, or near, the designated Collaboration Hub(s) for this position.

🏝️ Benefits

• Competitive compensation package along with a bonus plan.

• Comprehensive core benefits, including medical, dental, vision, and a matching 401K.

• Flexible work environment with options for remote, hybrid, or in-office work.

• Flexible time off policies, including volunteer time off, vacation, sick leave, and 12 paid holidays.

• An inclusive and purpose-driven company culture.

• Equal Opportunity Employer.

• Disability or special-needs accommodations available.

• Global employee benefits and workplace recognition programs.