Principal Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop the product strategy, business case, and delivery roadmap for Capital on Us, a merchant capital solution managed by GoDaddy.

• Oversee the complete merchant experience, encompassing discovery, prequalification, application, offers, funding, repayment, renewals, and servicing.

• Collaborate with Credit and Risk to create underwriting models, eligibility criteria, decision-making strategies, pricing, and risk management frameworks.

• Assess funding and operational models, including warehouse and lending partnerships, funding capacity, risk-sharing arrangements, vendor economics, and build-versus-partner evaluations.

• Work with teams across Engineering, Design, Data, Finance, Legal, Compliance, Operations, and Go-to-Market to prioritize and introduce new capabilities.

• Establish and monitor performance metrics related to eligibility, conversion, funding, utilization, repayment, credit losses, portfolio health, merchant outcomes, and financial results.

• Gain insights into GoDaddy's customers, their financing needs, competitors, and industry trends to identify and prioritize opportunities.

• Articulate strategy, decisions, trade-offs, risks, dependencies, and progress to senior leadership and cross-functional teams.

⛳️ Requirements

• A minimum of 7 years of product management experience in developing and scaling customer-facing or platform products.

• Experience in creating credit, lending, merchant capital, or other financial products that involve underwriting, decision-making, funding, or portfolio management.

• Proven capability to manage a complex product from conception and strategy through delivery, launch, measurement, and continuous improvement.

• Strong understanding of customer experience, credit policies, risk management, operations, and unit economics within a lending product.

• Experience collaborating with Engineering and Data teams to develop technically intricate platforms, decision-making capabilities, models, and customer experiences.

• Demonstrated ability to lead initiatives across Risk, Credit, Finance, Legal, Compliance, Operations, Design, and Go-to-Market teams.

• Excellent analytical and communication skills, including the ability to analyze trade-offs, define product economics, make decisions with incomplete information, and convey complex issues to senior leaders.

• Capability to foster clarity, decision-making, and execution across globally distributed teams without direct authority.

• Experience in creating financial products for small businesses or entrepreneurs (preferred but not required).

• Experience launching products across diverse markets or regulatory environments (preferred but not required).

• Experience integrating third-party financial services into a wider product ecosystem (preferred but not required).

• Familiarity with data science or machine learning applications in credit decisioning, fraud prevention, or personalization (preferred but not required).

• Experience with JIRA, QuickSight, FullStory, or similar tools (preferred but not required).

🏝️ Benefits

• Competitive pay

• Generous time off

• Paid parental leave

• Healthcare

• Retirement savings program

• Eligibility for equity plans

• Health, dental, and vision insurance

• Life insurance

• Critical illness insurance

• AD&D insurance

• Health care spending account

• Employee assistance program

• Paid sick time

• Paid personal time

• Options for remote work

• Paid holidays

• Paid wellness days

• Employee stock purchase plan

• Discretionary cash bonus program offering 15% of base salary based on individual and company performance

• Employee Resource Groups