Principal, Product Analytics

This is a fully remote position, open to applicants in Europe.

📋 Description

• Explore complex, high-stakes inquiries regarding user behavior and customer experience throughout acquisition, activation, usage, and the overall customer journey.

• Spearhead thorough investigations across both product and non-product touchpoints, which include support, customer success, and sales.

• Pinpoint failure points in user activation pathways and identify opportunities for productized capabilities.

• Analyze acquisition channels, user use cases, and customer intent.

• Carry out regression, causal analysis, statistical assessments, and well-structured experiments.

• Develop actionable data science models, including churn models that can initiate real-time product actions.

• Examine unstructured and AI-specific data, such as agent-user conversations, context layers, and evaluation systems.

• Create market opportunity sizing to aid prioritization efforts.

• Collaborate with engineering managers on metrics related to organizational productivity.

• Transform findings into actionable recommendations for product teams, management, and executives.

• Operate independently with Product Managers, engineering managers, commercial teams, and the VP of Growth to guide experiments, roadmaps, and company strategy.

⛳️ Requirements

• Extensive product analytics experience across growth and broader product areas, with a history of investigations that influenced decisions.

• Proficient in data science and modeling, with the capability to articulate application and business impact.

• Strong foundation in correlation, regression, and causal analysis.

• Proactive in unearthing insights and influencing the agenda.

• Authentic curiosity and an investigative mindset.

• Effective communication with management and executives regarding business impact.

• Experience with unstructured data (preferred).

• Experience in an AI-native company or with AI product data complexity (preferred).

• Understanding of subscription business models (preferred).

• Familiarity with PLG motions in a B2B context (preferred).

• Experience with multi-product platforms, upsells, cross-sells, and bundling (bonus).

• Experience alongside qualitative research (bonus).

• Knowledge in pricing and packaging, including willingness-to-pay, price testing, and bundle performance (bonus).

• Legal authorization to work in the country of employment without visa sponsorship.

• Ability to maintain work authorization without ongoing employer support.

🏝️ Benefits

• Responsibility and autonomy.

• A limited number of impactful projects rather than a continuous stream of tickets.

• Close collaboration with Product, Engineering, Growth, and commercial teams.

• Practical solutions that are utilized, measured, and enhanced.

• Direct visibility into product and strategic decisions.

• Work across both structured and unstructured data, customer dialogues, and AI evaluations.

• Independence and significant impact at a principal level without managerial overhead.