Principal Presales Engineer

This is a fully remote position, open to applicants in California, +10 more states.

📋 Description

• Collaborate with Account Executives in opportunity assessment, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions.

• Spearhead the technical and product sales process, recommend best-practice solutions, and assist customers in utilizing Twilio APIs.

• Identify customer technical challenges and create, demonstrate, and present innovative solutions.

• Develop and showcase intricate, interactive customer demonstrations of Twilio Communications Products.

• Independently manage the technical aspects of most opportunities.

• Provide leadership and support for deals within the Solutions Engineer organization.

• Oversee the design and implementation of medium to large-scale projects.

• Engage in team architectural decisions and collaborate with product and other Twilio teams.

• Recognize and resolve customer and organizational challenges.

• Share knowledge, demonstration materials, and reusable presentations with the Solutions Engineering community.

• Mentor junior Solutions Engineers.

• Travel approximately 25% for in-person customer and team relationship development.

⛳️ Requirements

• 8+ years of pre-sales experience in selling complex, technical products OR 10+ years of professional experience in supporting technical products along with customer-facing experience, particularly in delivery or consulting.

• Previous software development experience or working knowledge in one or more relevant technical fields.

• Prior experience in Telecom, SIP, Contact Center, or Security domains.

• Familiarity with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• Exceptional communication and presentation skills.

• Ability to gain a deep understanding of customers’ communication requirements and guide them toward technical solutions.

• Approximately 25% travel expected.

• Must be eligible to work remotely in the United States, excluding CT, NJ, NY, WA, PA, and the surrounding areas of San Francisco, Oakland, and San Jose.

• Familiarity with cloud platforms and cloud application architecture is preferred.

🏝️ Benefits

• Competitive salary.

• Generous time off policy.

• Parental leave.

• Wellness leave.

• Comprehensive healthcare benefits.

• Retirement savings program.

• Eligibility for equity plan.

• Health care insurance coverage.

• 401(k) retirement account.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Commission eligibility.

• Support for employee volunteering and donation efforts.