Principal Network Installation Technician, NIT 4

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and execute intricate technical projects from initial survey and engineering phases through to site implementation.

• Guide, instruct, advise, evaluate, and mentor Network Installation Technicians.

• Act as a technical knowledge resource and liaison between the company and customers.

• Update project status, identify risks, and resolve any field-related issues.

• Collaborate closely with Project Managers as the primary communication link for field installation teams.

• Suggest and allocate personnel to projects in coordination with the Master Scheduler.

• Create and evaluate field deliverables prior to their submission to Project Managers.

• Aid in ensuring that production schedules are met or surpassed.

• Support employee goals, performance evaluations, annual reviews, and technical skill development.

• Evaluate employee skill levels and provide constructive feedback to enhance productivity.

• Contribute to the development of procedural documentation and training related to BER testing, platform setups, deliverables, telecom skills, Telcordia methods, safe power protocols, site safety, and industry standards.

• Educate technicians on site surveys, comprehensive site survey reports, and specialized platforms such as Ciena 6500, RLS, Waveserver, and Cisco DWDM.

• Compile intricate site reports, documents, diagrams, and VISIO drawings.

• Offer project design assistance in collaboration with the Engineering team.

• Support joint Engineering and Field Service teams on high-priority field assignments.

• Provide both onsite and remote technical guidance for system deployment, configuration, commissioning, and testing.

• Monitor project and task challenges and formulate solutions that align with scheduling, quality, and customer satisfaction objectives.

• Offer onsite direction at the initiation of complex or large tasks.

• Serve as the primary point of contact for field-related concerns.

• Establish remote support mechanisms for junior technicians.

• Conduct both in-process and final quality assurance inspections.

• Coordinate equipment delivery issues, shortages, and additional supplies with Logistics and vendors.

• Assist with professional growth assessments, personnel evaluations, goal setting, team restructuring, and productivity enhancements.

• Review Site Completion Reports and Daily Status Reports.

• Manage updates to engineering and technical documents.

• Take part in bi-weekly scheduling meetings and coordinate assignments, timelines, logistics, equipment, test sets, and travel arrangements.

⛳️ Requirements

• More than 6 years of experience directly associated with Ciena 6500 and/or RLS, Waveserver platforms.

• Prior experience in leading an implementation team or teams.

• Active Secret clearance; or the ability to obtain and maintain one.

• Candidates can be located anywhere within the US.

• Must be willing to travel at least 70% of the time to CONUS and OCONUS locations as needed.

🏝️ Benefits

• Medical, Dental & Vision Coverage.

• Wellness Program.

• 401(k) Matching.

• Disability (Short Term & Long Term).

• Employee Assistance Program.

• Life Insurance.

• Education & Training.

• Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave).