Principal Delivery Lead

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership of the delivery strategy, sequencing, and release timeline across four platform domains.

• Propel execution from architectural vision through design, construction, testing, deployment, and stabilization.

• Establish and uphold standards for definition-of-ready and definition-of-done for platform initiatives.

• Oversee delivery escalations, resolve technical obstacles, and make sequencing choices amid scope, dependency, and timeline pressures.

• Maintain a cohesive integrated delivery perspective across the team.

• Lead communications with customers, partners, and stakeholders.

• Mitigate technical debt through a debt register and retirement strategies linked to the delivery plan.

• Implement Operational Excellence and Pre-Change governance initiatives across teams.

• Collaborate with operations and SRE teams to reduce incidents, manage problems, and ensure follow-through on post-incident engineering efforts.

• Enhance API discoverability, facilitate self-service onboarding, improve developer documentation quality, and decrease time-to-first-integration.

• Define and manage the intake and evaluation process for workflow and robotics candidates, including assessments of technical feasibility and automation versus remediation.

• Measure and report on adoption and reuse, going beyond just delivery completion.

• Represent delivery in enterprise architecture discussions and evaluate proposed decisions against implementation realities.

• Manage stakeholder expectations and foster relationships.

• Ensure platform capabilities align with reference architecture and formally document any deviations as technical debt.

• Contribute delivery insights to roadmaps and standards.

• Generate technical effort estimates and capacity requirements for planning purposes.

• Conduct technical evaluations, integration design, and engage with suppliers at the engineering level.

• Drive the development of skills, determine skill-mix requirements, define technical roles, and guide day-to-day delivery efforts.

• Report on delivery status, release readiness, and overall platform health.

• Identify technical and delivery risks and implement remediation strategies.

• Provide technical communication to engineering teams and end-users.

• Manage relationships with Business Risk and Controls to oversee the risk and control environment.

⛳️ Requirements

• Bachelor's Degree with 10 years of relevant experience.

• OR High School Diploma or GED/Equivalent with 14 years of experience in Project Management.

• Over 12 years of experience in technology delivery, including at least 5 years in leading the delivery of shared or platform capabilities utilized by multiple consumer teams.

• Proven hands-on expertise in at least two of the following areas: API management and integration middleware (ESB, event streaming, iPaaS), workflow and BPM automation, RPA platforms.

• A successful track record of delivering within a regulated environment that requires formal change management and auditable SDLC evidence.

• Established capability to manage multi-team, multi-quarter dependency chains without formal authority over all involved teams.

• Credibility among technologists, including architects and engineers.

• Experience in the financial services sector, especially in environments that consolidate platforms post-mergers or acquisitions.

• Familiarity with governance models for citizen development in workflow and robotics.

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program.

• Benefits information is available at https://jobs.firstcitizens.com/benefits.