Principal Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the executive-facing representative for Cyera's interactions with key clients.

• Establish trusted partnerships with CISOs, CIOs, Chief Data Officers, Risk and Compliance executives, and other senior leaders.

• Assist customers in navigating their data security journey by defining strategies, priorities, operational models, and success metrics.

• Facilitate executive steering committees, strategic assessments, and outcome-oriented planning sessions.

• Take ownership of the overall success of the customer's Cyera program and strategic roadmap.

• Coordinate Cyera teams across Customer Success Engineering, Managed Services, Deployment, Professional Services, Support, Product, and Sales.

• Ensure alignment between customer and Cyera stakeholders on shared goals, priorities, and measurable results.

• Lead program governance, risk management, executive communications, and implementation across various workstreams.

• Monitor customer progress through adoption, maturity, and value realization milestones.

• Assist customers in enhancing and developing their DSPM and broader Data Security initiatives.

• Identify opportunities to broaden Cyera's influence across additional business units, use cases, and strategic projects.

• Collaborate with Sales and Customer Success leadership to drive account growth, renewals, and expansion prospects.

• Represent the voice of the customer within Cyera.

• Collaborate with Product Management and R&D to champion customer needs and shape product development.

⛳️ Requirements

• Extensive experience in leading enterprise security, data, risk, transformation, or technology initiatives within large regulated organizations.

• Strong knowledge of Data Security, DSPM, Data Governance, Data Risk Management, or related fields.

• Experience engaging with executive stakeholders in complex enterprise settings, preferably within the financial services sector.

• Proven executive presence with the capacity to influence, persuade, and foster consensus among diverse stakeholder groups.

• Track record of managing large cross-functional programs and coordinating multiple teams towards common objectives.

• Excellent communication, stakeholder management, and leadership capabilities.

• Ability to merge strategic thinking with disciplined execution in fast-paced environments.

🏝️ Benefits

• Option to work remotely.

• Reimbursement for office setup.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Health, vision, and dental coverage.

• Life insurance, as well as short and long-term disability insurance.

• Potential for merit-based increases depending on individual or company performance, tenure, and other discretionary elements.