Pricing & Contract Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze customer contracts to pinpoint pricing, billing, and invoicing requirements.

• Collaborate with Sales and Implementation teams to facilitate customer onboarding and ensure precise billing configurations.

• Establish and uphold customer pricing and billing terms, including modifications and effective dates.

• Oversee intricate and manual billing processes to guarantee accurate and prompt invoicing.

• Investigate pricing and billing inconsistencies, address issues, and escalate unclear terms or exceptions for approval.

• Engage in calls with customers and stakeholders to resolve billing inquiries and coordinate solutions.

• Generate and manage Jira tickets for pricing adjustments, billing concerns, and system improvements.

• Work alongside corporate systems, technical development, and engineering teams on billing alterations or new requirements.

• Coordinate with Accounts Receivable regarding payment application investigations and billing inquiries.

• Manage system billing for customers and execute system administration tasks as assigned by the manager.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.

• A minimum of 5 years of experience in billing operations, finance, or contract management, or a suitable combination of education and experience.

• Proven experience in reviewing customer contracts and converting pricing and billing terms into accurate system configurations and bulk invoicing processes.

• Demonstrated expertise in managing billing, investigating discrepancies, and resolving complex billing challenges.

• Experience collaborating directly with customers and working alongside Sales, Implementation, Product, Accounting, and Accounts Receivable teams.

• Familiarity with ERP or billing systems such as Oracle, NetSuite, or Salesforce, as well as Jira ticketing.

• Experience in supporting intricate or high-volume billing, documenting procedures, and enhancing reports and processes.

• Background in healthcare, provider contracting, or reimbursement settings is advantageous.

• Strong analytical skills to independently address billing discrepancies and escalate exceptions as necessary.

• Exceptional attention to detail and capability to manage multiple accounts and billing deadlines.

• Excellent communication and customer service skills, particularly in interactions with customers and cross-functional teams.

• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, formulas, and data analysis is preferred.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Comprehensive rewards strategy.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity workplace.

• No eligibility for employment sponsorship.