Premium Support Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional support to designated clients

• Oversee the Analyst Team in client support initiatives

• Recognize opportunities for training

• Assist in optimizing business processes

• Direct clients on best practices

• Inform the Account Manager and Customer Success Manager about potential leads

• Detect system problems, bottlenecks, and recurring product concerns

• Resolve issues and report bugs to the Development team

• Offer instructional support and backup to Support Analysts

• Identify and keep updated knowledge of customized processes

• Comprehend how clients utilize the software in their operations

• Work together with the Success Manager, Account Manager, Support, and Training Managers to develop tailored product training for specific clients in line with the established training framework

⛳️ Requirements

• Strong proficiency in both spoken and written English

• Meticulous attention to detail when capturing and documenting information during calls and while adhering to processes

• Quick learner with the ability to follow directions

• Open to feedback and adaptable to process changes

• Preferred 1-2 years of experience in facility maintenance, CMMS administration, customer service, and software support

• Bachelor’s Degree or equivalent professional experience

• Punctuality for scheduled shifts is mandatory

• Willingness to collaborate, cross-train, learn, grow, achieve, and engage with team members

• Comfortable being on camera during remote meetings

🏝️ Benefits

• Medical, dental, vision, life, and long-term disability insurance

• Health Savings Account (HSA)

• 401(k) retirement savings plan

• Equal opportunity employer

• Reasonable accommodations available for applicants with disabilities