Practice Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for a designated portfolio and market of individual physician practices.

• Discover and secure new practice partnerships.

• Ensure ongoing performance and satisfaction for practices utilizing Guidehealth services.

• Present Guidehealth services and obtain commitment from practice leadership.

• Facilitate the transition of engaged practices into implementation through kickoff and onboarding coordination.

• Maintain continuous engagement through monthly performance reviews and coaching sessions.

• Act as the liaison between practices and Guidehealth’s clinical pillars: CDI, Care Management, and Quality.

• Assess and identify practices suitable for value-based care services.

• Conduct outreach and initial meetings with the leadership of practices.

• Address objections at the practice level and secure consensus to initiate implementation.

• Maintain regular communication and touchpoint schedules with assigned practices.

• Cultivate trust-based relationships with practice administrators and frontline clinical staff.

• Represent practice feedback, needs, and risks internally, escalating issues as necessary.

• Document meetings, correspondence, and interactions in HubSpot CRM.

• Organize and coordinate performance reviews, escalation discussions, and ad-hoc check-ins.

• Determine suitable meeting schedules and formats for each practice.

• Provide monthly performance reviews and facilitate discussions with practice leadership.

• Translate performance data and benchmarks into actionable next steps.

• Assist in formulating improvement plans linked to performance targets.

• Identify underperforming practices and escalate with relevant context.

• Communicate updates and workflow changes from clinical pillars to practices.

• Relay feedback and operational conditions from practices to CDI, Care Management, and Quality leads.

• Resolve internal barriers or delays affecting service delivery, acting as the initial point of resolution.

• Collaborate with the network’s Client Relationship Manager when additional support is required.

• Aid in network- and client-level presentations and business reviews.

• Contribute to portfolio-level performance narratives and practice-specific context.

• Keep the Director updated on network trends, risks, and practice sentiment.

⛳️ Requirements

• Willingness to travel locally up to 50% of the time.

• Must be a local resident of Georgia.

• At least 3 years of experience in a practice-facing, account management, or business development role within the healthcare sector, particularly in value-based care or a related field.

• Experience within an ACO, MSSP, or value-based care model, including delegated services, managed care, or population health environments.

• Proven ability to build trust-based relationships and secure commitment from physicians and practice leadership.

• Competence in facilitating productive, sometimes challenging, performance discussions with practice leadership.

• Strong understanding of the daily workflows, operations, and environments of individual primary care physician practices.

• Capability to manage multiple practice relationships simultaneously with keen attention to follow-through.

• Excellent written and verbal communication skills.

• Ability to translate performance data into a compelling narrative for practice audiences.

• Strong skills in time and task management.

• Ability to adjust engagement intensity and format based on the varying needs of different practices.

• Capacity to work independently, taking ownership and accountability for practice-level outcomes.

• Based in or willing to relocate to the Atlanta, Georgia area.

• Willingness to travel up to 50% of the time within Georgia for in-person practice engagement.

• Preferred: 4–5 years of experience or background in practice acquisition, physician outreach, or provider network development.

• Preferred: Clinical background such as Medical Assistant, Care Manager, RN, or LPN.

• Preferred: Experience in a managerial or operations role within a primary care practice.

• Preferred: Certification as a health coach or skills in motivational interviewing.

• Preferred: Familiarity with CRM platforms, especially HubSpot.

• Preferred: Understanding of quality metrics, HCC coding, or care management integration.

• Preferred: Existing knowledge of the independent physician practice landscape in the Atlanta area.

• Minimum internet speed of 100 Mbps download and 10 Mbps upload is required.

• Employees must be available during designated working hours.

• Adherence to security policies and procedures is essential to protect PHI, PII, and Guidehealth intellectual property.

🏝️ Benefits

• Fully remote work arrangement.

• Comprehensive Medical, Dental, and Vision plans.

• 401(k) plan with a 3% employer match on a 6% employee contribution.

• Life and Disability insurance.

• Options for Voluntary Life insurance.

• Employee Assistance Program (EAP).

• Paid time off plans.

• Paid parental leave.

• Access to learning and development resources.

• Necessary work equipment provided at no cost.

• Commitment to equal opportunity employment.