This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer onboarding and implementation, coordinating milestones to ensure customers derive value.

• Define project scope, manage competing priorities, and facilitate seamless transitions.

• Link TraceGains product functionalities to customer workflows while fostering confidence in innovative working methods.

• Represent the interests of customers by addressing issues and realigning expectations when implementation requirements deviate from the agreed scope.

• Collaborate with Customer Success, Sales, Support, Product, and R&D teams, engaging services or advanced-configuration specialists as necessary.

• Establish trusted relationships with customer users and executive sponsors through effective communication and practical problem-solving.

• Enhance product knowledge and share customer insights to refine implementation practices and elevate the customer experience.

⛳️ Requirements

• A B.S. or B.A. degree is highly preferred.

• 3 to 5 years of experience in a client-facing role, with a background in customer success and a strong commitment to helping customers meet their objectives.

• Excellent project coordination and interpersonal abilities, including the capacity to prioritize tasks, define project scope, and engage in constructive conversations with customers.

• Ability to travel 10% to customer locations, industry events, departmental meetings, company gatherings, and in-person seminars/networking events, which may require overnight stays.

• Proven experience in guiding customer implementations, particularly in onboarding or executing implementations within a SaaS framework.

• Background in food and beverage, quality assurance, R&D, supply chain, or related technical fields that enhance understanding of customer workflows.