Power Support Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Direct and oversee nationwide service operations for the Power Solutions fleet.

• Maximize equipment availability while minimizing downtime.

• Ensure maintenance and repairs are conducted in a timely and cost-effective manner.

• Manage commissioning technicians, service writers, and maintenance technicians.

• Collaborate with field operations, product specialists, branch leadership, internal technical teams, and OEMs.

• Reduce equipment downtime, expedite repairs, and restore assets to rental-ready status.

• Supervise corrective repairs, major component replacements, and equipment rebuilds.

• Ensure precise work-order documentation, repair tracking, technician assignments, and timely service completion.

• Facilitate troubleshooting, commissioning, equipment startups, and complex repairs.

• Coordinate parts availability, warranty claims, external repairs, and OEM support.

• Prioritize technician deployment and service tasks based on equipment availability, customer requirements, and operational needs.

• Establish and monitor service KPIs, including equipment downtime, repair turnaround time, and technician productivity.

• Develop standardized service procedures, maintenance practices, and reporting protocols across the national fleet.

⛳️ Requirements

• In-depth knowledge of diesel and natural gas generators, electrical power systems, and related support equipment.

• Proven ability to lead service teams that are geographically dispersed.

• Experience in maintenance planning, work-order systems, fleet management, and OEM partnerships.

• Strong operational leadership, problem-solving, and organizational capabilities.

• Willingness to travel nationally as needed.

• High School Diploma or equivalent education.

• Minimum of 10+ years of experience managing service operations for industrial power generation, rental equipment, or similar heavy machinery.

• Capability to travel up to 25% of the time based on business demands.

• Must be able to sit for extended periods at a desk and utilize a computer.

• Employment is contingent upon successfully passing a background check.

• Some positions may require passing a drug test, depending on job responsibilities.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive medical, dental, and vision coverage for full-time employees.

• Generous paid time off (PTO) and paid holidays.

• 401(k) plan with company matching contributions.

• Gym membership stipend and wellness programs (earn PTO and prizes!).

• Company events and quarterly team-building activities.

• 16 hours of paid volunteer time each year.

• Opportunities for career advancement, leadership training, and professional development.