Player Support Agent, Spanish

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle “Calls for Help” from the gaming community we support

• Acquire knowledge of the games we support to effectively address player concerns

• Remain informed about workflow, policy, and gameplay updates

• Utilize ticketing systems and social media platforms

• Develop innovative solutions for daily challenges

• Monitor data using forms or spreadsheets and aid in reporting

• Assist managers with various tasks as needed

• Achieve KPIs related to productivity, quality, and player satisfaction

• Ensure community guidelines are applied consistently

• Report any issues and trends identified within the game

• Provide support to game developers and publishers worldwide

⛳️ Requirements

• Native or professional proficiency in Spanish with outstanding oral and written communication skills

• Strong interpersonal and organizational abilities

• Advanced proficiency in Google Workspace

• Capability to multitask, prioritize tasks, and work independently with minimal oversight

• Familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord

• A strong passion for video games

• CV must be submitted in English

• Candidates should be comfortable working remotely

• English proficiency will be evaluated during the application process

• Spanish proficiency will be evaluated during the application process

🏝️ Benefits

• The chance to refine and enhance your skills

• Apply your expertise to a diverse range of exciting gaming projects

• Continuous training and opportunities for professional development

• Collaborate with a team in a dynamic, multicultural environment

• Equal employment opportunities and a welcoming workplace

• Remote work environment