Player Support Agent, Spanish

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle "Calls for Help" from the community we support

• Familiarize yourself with the supported games to effectively address player concerns

• Keep up-to-date with changes in workflows, policies, and gameplay

• Utilize ticketing systems and social media platforms

• Develop innovative solutions to everyday challenges

• Aid in reporting by monitoring data on forms or spreadsheets

• Assist managers with various ad-hoc tasks

• Meet key performance indicators (KPIs) related to productivity, quality, and player satisfaction

• Fairly enforce community guidelines within the gaming context

• Identify and report issues and trends within the game

• Offer player support for game developers and publishers worldwide

⛳️ Requirements

• Native or professional proficiency in Spanish, with outstanding oral and written communication skills

• Strong interpersonal and organizational abilities

• Advanced proficiency in Google Workspace

• Capability to multitask, prioritize effectively, and work autonomously with minimal guidance

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be provided in English

🏝️ Benefits

• An opportunity to enhance and refine your skills

• Utilize your talents across a diverse range of exciting gaming projects

• Collaborate with a team of like-minded individuals in a dynamic, multicultural environment

• Continuous training and opportunities for professional development

• Commitment to equal employment opportunities and an inclusive workplace

• Accessibility support available for all employees