Player Support Agent, Russian

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle ‘Calls for Help’ from the community we support

• Familiarize yourself with the supported games to help resolve player issues

• Keep updated with workflow, policies, and changes in gameplay

• Utilize ticketing and social media platforms effectively

• Develop creative solutions for daily challenges

• Assist in reporting by monitoring data through forms or spreadsheets

• Provide support to managers with various ad-hoc tasks

• Achieve key performance indicators (KPIs) related to productivity, quality, and player satisfaction

• Enforce community guidelines and ensure fair treatment of all players within the game

• Report any issues or trends identified in the game

• Offer player support to game developers and publishers worldwide

⛳️ Requirements

• Native or professional-level proficiency in Russian with outstanding oral and written communication skills

• Strong interpersonal and organizational abilities

• Advanced expertise in Google Workspace

• Capability to multitask, prioritize effectively, and work independently with minimal oversight

• Familiarity with gaming-related social media platforms like Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be submitted in English

🏝️ Benefits

• An opportunity to sharpen and enhance your skills

• Apply your abilities to a wide range of exciting gaming projects

• Work alongside like-minded individuals in a dynamic, multicultural setting

• Continuous training and professional development opportunities

• Commitment to equal employment opportunities and fostering an inclusive workplace