Player Support Agent, Russian

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle 'Calls for Help' from the community we support

• Acquire knowledge of supported games to effectively address player concerns

• Keep informed about changes in workflow, policies, and gameplay

• Utilize ticketing systems and social media platforms

• Develop innovative solutions for daily challenges

• Assist in reporting by monitoring data using forms or spreadsheets

• Provide support to managers with various tasks as needed

• Achieve KPIs related to productivity, quality, and player satisfaction

• Uphold community regulations fairly within the game environment

• Identify and report issues and trends within the game

• Collaborate with game developers and publishers worldwide as part of a diverse player support team

⛳️ Requirements

• Native or professional-level proficiency in Russian with exceptional oral and written communication skills

• Strong interpersonal and organizational abilities

• Advanced proficiency in Google Workspace

• Capability to multitask, prioritize, and work independently with minimal oversight

• In-depth understanding of gaming social media platforms such as Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be submitted in English

🏝️ Benefits

• An opportunity to refine and enhance your skill set

• Apply your talents across a diverse range of engaging gaming projects

• Work with a team of like-minded individuals in a fast-paced, multicultural setting

• Continuous training and professional development opportunities

• Equal employment opportunities within an inclusive workplace