Player Support Agent, Portuguese – Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Handle “Calls for Help” received from the community we support.

• Gain familiarity with the games we support to effectively resolve player concerns.

• Keep informed about workflow, policies, and changes in gameplay.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions for daily challenges.

• Assist with reporting by maintaining data on forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Impartially enforce community guidelines within the gaming context.

• Report on game issues and emerging trends.

⛳️ Requirements

• Native or professional proficiency in Brazilian Portuguese, with strong oral and written communication skills.

• Outstanding interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize effectively, and work independently with minimal oversight.

• Familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resume must be submitted in English.

• Candidates should be comfortable with remote work.

• Applicants should be agreeable to the pay rate of 3.50 USD/hr.

🏝️ Benefits

• The chance to develop and enhance your skills.

• Utilize your talents across a diverse array of exciting gaming projects.

• Access to ongoing training and opportunities for professional growth.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural environment.