Player Support Agent, Portuguese – Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Handle “Calls for Help” from the community we support.

• Gain familiarity with supported games to effectively resolve player concerns.

• Keep informed about updates in workflow, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions for daily challenges.

• Monitor data through forms or spreadsheets to aid in reporting.

• Assist managers with various ad-hoc responsibilities.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Uphold community guidelines impartially.

• Document game-related issues and trends.

⛳️ Requirements

• Native or professional proficiency in Brazilian Portuguese with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work autonomously with minimal supervision.

• Familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be provided in English.

• Willingness to accept a rate of 3.50 USD/hr.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Utilize your abilities on a wide array of exciting gaming projects.

• Continuous training and opportunities for professional development.

• A dynamic, multicultural work environment.

• Equal employment opportunities and a commitment to an inclusive workplace.