Player Support Agent, German

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage "Calls for Help" received from the community we support

• Familiarize yourself with the supported games to address player concerns

• Keep informed about workflow, policy, and gameplay updates

• Utilize ticketing and social media channels

• Develop innovative solutions to everyday challenges

• Aid in reporting by monitoring data on forms or spreadsheets

• Assist managers with various tasks as needed

• Achieve KPIs related to productivity, quality, and player satisfaction

• Implement community guidelines consistently

• Report on issues and trends identified within the game

• Provide support to game developers and publishers worldwide

⛳️ Requirements

• Native or professional fluency in German with outstanding verbal and written communication skills

• Strong interpersonal and organizational abilities

• Proficient in Google Workspace

• Capability to multitask, prioritize effectively, and work independently with minimal oversight

• Familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be submitted in English

• Comfortable working in a remote environment

• Expected hourly rate must be provided in USD

• Must indicate country of residence

🏝️ Benefits

• An opportunity to refine and enhance your skills

• Apply your expertise to a wide range of exciting gaming projects

• Collaborate with like-minded individuals in a dynamic, multicultural setting

• Continuous training and opportunities for professional development

• Commitment to equal employment opportunities and an inclusive workplace