Player Support Agent, German

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage 'Calls for Help' received from the community we support.

• Acquire a deep understanding of supported games to effectively address player support inquiries.

• Keep abreast of workflow, policy, and gameplay updates.

• Utilize various ticketing systems and social media platforms.

• Develop innovative solutions for everyday challenges.

• Assist with reporting by monitoring data through forms or spreadsheets.

• Provide support to managers with ad-hoc assignments.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Uphold community guidelines and ensure fair treatment of players.

• Report on game issues and emerging trends.

⛳️ Requirements

• Native or professional proficiency in German, with exceptional oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace applications.

• Excellent multitasking skills, with the ability to prioritize and work independently with minimal oversight.

• In-depth knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be provided in English.

🏝️ Benefits

• The chance to develop and refine your skills.

• Apply your talents to a diverse range of exciting gaming projects.

• Continuous training and opportunities for professional self-development.

• Work alongside a team of like-minded individuals in a dynamic, multicultural setting.