Player Support Agent, French

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Handle ‘Calls for Help’ received from the community we support.

• Familiarize yourself with the supported games to effectively address player inquiries.

• Remain informed about workflow, policy, and changes in gameplay.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions for daily challenges.

• Assist with data reporting by monitoring information on forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Achieve key performance indicators (KPIs) such as Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fairness in the gaming context.

• Report any issues and trends encountered within the game.

⛳️ Requirements

• Native or professional proficiency in French with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational capabilities.

• Advanced proficiency in Google Workspace.

• Ability to multitask, prioritize, and work independently with minimal supervision.

• Strong familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your abilities to a wide range of exciting gaming projects.

• Work alongside a team of like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional self-improvement.

• Equal employment opportunities and a commitment to an inclusive workplace.