Platform Associate Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical advisor for designated strategic customer accounts.

• Build and nurture trusted advisor relationships with customer security teams and leadership.

• Gain a deep understanding of customer security operations workflows, use cases, and business goals.

• Provide mentorship to customer teams regarding Falcon best practices and threat hunting strategies.

• Offer technical implementation, configuration, and troubleshooting support for the CrowdStrike Falcon platform and related applications.

• Assist customers in effectively operationalizing all Falcon modules.

• Resolve customer issues ranging from small to large enterprises.

• Engineer and utilize both native and third-party software deployment technologies.

• Create scripting and application solutions using Falcon APIs.

• Plan customer projects and deliver progress updates.

• Collaborate effectively with customer information technology teams.

• Leverage CrowdStrike applications to aid customers in vulnerability and asset management.

• Support customers in integrating CrowdStrike into their existing tools.

• Guide customer leads on incident management processes.

• Partner with the Professional Services team to create customer-facing materials.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or professional experience.

• Minimum of 2 years of experience with relevant security applications, including endpoint, identity, cloud, or SIEM.

• Fundamental understanding of software deployment technologies.

• Proficient knowledge of Windows, Mac, and Linux operating systems.

• Experience in computer and network security systems.

• Strong analytical and problem-solving skills with the ability to devise solutions for unique and complex challenges.

• Demonstrated experience in leveraging AI technologies to improve decision-making, streamline workflows and processes, enhance efficiency, and achieve business outcomes.

• Excellent communication skills, capable of articulating technical concepts to diverse audiences.

• Strong skills in presenting and delivering training.

• Self-driven with outstanding time management and prioritization abilities.

• Customer-centric attitude with a dedication to ensuring customer success.

• Ability to work autonomously in a remote or embedded setting.

• Robust problem-solving and analytical thinking skills.

• Proactive and meticulous in managing workload and prioritizing customer projects.

• Highly motivated; a self-starter focused on results.

• Willingness to travel up to 20% of the time.

• Capable of obtaining necessary security clearances as required by the customer.

• This position may require the candidate to periodically undergo and pass alcohol and/or drug testing during their employment.

🏝️ Benefits

• Eligibility for performance bonuses.

• Equity grant opportunities.

• Comprehensive health insurance coverage.

• 401k retirement plan.

• Paid time off for vacations and personal needs.

• Extensive physical and mental wellness programs.

• Competitive vacation time and holiday breaks to recharge.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, irrespective of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.