Plastic Surgery Area Specialist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Provide support to PRS customers in the designated region through high-touch remote service and proactive onsite interaction when necessary.

• Address customer inquiries related to ordering, pricing, billing, and product knowledge.

• Facilitate urgent order processing, product returns, and account setup.

• Offer guidance on product selection, sizing, and appropriate usage as per labeling.

• Escalate customer concerns and advocate for resolutions via internal channels.

• Lead the rollout of the new eCommerce platform, customer onboarding, and adoption of online ordering.

• Distribute product literature, marketing collateral, and educational resources.

• Assist with regional trade shows, including lead capture, follow-up, and post-event conversion efforts.

• Relay product updates, inventory modifications, and ordering efficiencies to Marketing teams.

• Collaborate with Area Business Managers to prioritize sales initiatives and customer engagement strategies.

• Support product demonstrations, in-servicing, and training for office personnel.

• Qualify both inbound and outbound leads.

• Maintain and expand the sales pipeline while documenting activities in Salesforce.com.

• Conduct live and virtual meetings, product presentations, and follow-up communications.

• Identify opportunities for upselling and cross-selling.

• Generate and analyze sales reports to uncover trends, gaps, and potential opportunities.

• Maintain accurate account records and utilize CRM tools to monitor performance and insights.

• Assist in monthly regional cadencing and quarterly business reviews.

• Ensure adherence to internal processes and documentation standards.

⛳️ Requirements

• A Bachelor’s degree is required; an MBA or advanced degree is preferred.

• A minimum of 2 years of experience in sales or medical devices is necessary.

• Experience in high-touch customer service or premium account management is essential.

• Proficiency in Microsoft Office and CRM platforms is required.

• Strong analytical abilities and the capacity to present data-driven insights are crucial.

• Willingness to relocate for future career advancement into field sales positions is expected.

• Must satisfy credentialing and compliance standards for hospital access.

• Ability to travel at least 25%, including overnight stays, is required.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Workplace flexibility and work-life balance for applicable roles.

• COVID-19 testing may be available and/or required in certain locations.

• Workplace accommodations are considered in accordance with applicable law.