Planning Specialist – Customer Experience

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Develop route plans utilizing work order data and route analysis software.

• Modify territory plans to ensure the creation of effective and efficient daily and weekly tactical route plans.

• Conduct data analysis regarding plans, resource availability, and territory.

• Keep geographic codes, addresses, and customer information updated.

• Communicate route details within assigned territories to service personnel.

• Summarize and review plans each day with the Service Planning Supervisor.

• Generate daily summary reports and submit them to the supervisor.

• Report metrics to the Service Planning Supervisor and Branch Managers/Technicians on a daily basis.

• Carry out additional duties as assigned.

• Collaborate with branch managers, service managers, technicians, contact center teams, North America managers and colleagues, as well as key customers.

⛳️ Requirements

• Proficient in routing and scheduling software systems.

• In-depth knowledge of branch service department resources, territory structure, recurring service planning, and schedule availability for unplanned demands.

• Strong verbal and written communication skills, including public speaking abilities.

• Excellent analytical skills with a keen attention to detail.

• Advanced proficiency in Microsoft Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or governmental regulations.

• Ability to manage multiple repetitive tasks effectively.

• Basic understanding of texting software or other necessary applications for the role.

• Competence in interacting effectively with co-workers and the public.

• Fundamental knowledge of company operating systems.

• Proven ability to influence both internal and external stakeholders.

• Capacity to work under pressure while maintaining sound judgment and attention to detail.

• High school diploma or GED, or an equivalent combination of education and/or experience in the service industry.

• 1–2 years of relevant experience as a dispatcher and/or customer service representative.

• Ability to lift, carry, push, pull, or reposition items up to 10 pounds occasionally.

• Ability to sit for extended periods while utilizing office equipment.

• Close visual acuity for detail-oriented tasks and computer work.

• This company maintains a Drug-Free workplace.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees.

• Opportunities for professional and personal growth.

• Various pathways available for career advancement.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation and sick days available.

• Company-paid holidays and floating holidays.

• Emphasis on health, safety, and flexibility.

• Performance incentives may be available for numerous roles.