Pharmacy Technician, Member Care Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial volume of daily inbound and outbound communications via phone calls and emails from members, clients, pharmacies, and physician offices.

• Resolve claim processing issues and inquiries directly within the claims adjudication system, while maintaining a professional and engaging phone demeanor.

• Timely address inquiries received through the website.

• Attain proficiency in all facets of the claims adjudication system.

• Relay recurring issues and systemic concerns to the manager.

• Address inquiries from members and clients effectively.

• Assist members in navigating their prescription benefits.

• Tackle complex problems within the claims system.

• Provide administrative support to Member Care leadership, Client Success, and Executive teams.

• Offer care and assistance to callers in need.

⛳️ Requirements

• Prior experience as a Pharmacy Technician is highly preferred.

• Comfort and endurance to remain on the phone for the majority of the workday.

• Demonstrated customer service experience, ideally in a call center or pharmacy environment.

• Familiarity with prescription claims processing is greatly advantageous.

• Strong analytical skills and keen attention to detail.

• Exceptional communication and customer relations abilities.

• Robust problem-solving skills.

• Capability to multi-task and prioritize in a fast-paced, dynamic environment.

• Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Applicants must reside in the Mountain time zone.

• High School Diploma and/or a college degree in a related field is preferred.

🏝️ Benefits

• A comprehensive array of health insurance options including medical, dental, and vision.

• Competitive salary along with a bonus program.

• A strong 401k plan with company matching.

• Employee Stock Ownership Plan (ESOP) featuring annual stock allocations.

• Employee Assistance Program.

• Wellness program offering financial incentives, chiropractic and massage services, and fitness stipends.

• Dream Manager Program.

• A supportive, family-oriented culture.

• Opportunities for charitable contributions and volunteer time.

• Numerous celebrations throughout the year.