Pharmacy Technician

This is a fully remote position, open to applicants in California, +14 more locations.

📋 Description

• Assist the clinical pharmacist team with initiatives aimed at improving medication adherence.

• Perform outreach calls to members to discuss adherence, refills, barriers, and medication usage.

• Provide education and support to members about medication adherence and the proper use of medications.

• Monitor adherence data, identify care gaps, and report findings to the Lead Clinical Pharmacist.

• Follow up with members regarding their prescribed medication regimens.

• Reach out to physicians and external pharmacists to acquire and verify medication histories, clarifications, and updates.

• Facilitate communication to address drug interactions, formulary modifications, and medication discrepancies.

• Assist in medication therapy management tasks while keeping accurate medication histories.

• Review medication records to identify discrepancies that require follow-up.

• Record member interactions, medication updates, interventions, and outreach efforts in EHR or pharmacy management systems.

• Organize medication lists and coordinate tasks related to medications and follow-up care plans.

• Manage referrals to specialty services or community resources.

• Monitor and assess the impact of interventions related to adherence and therapy management.

• Ensure adherence to medication management, patient privacy, regulatory, and company standards.

• Engage in training and development opportunities.

• Prepare reports detailing adherence trends, member outcomes, and operational performance.

• Deliver customer service, address medication inquiries, resolve concerns, and serve as a liaison between members and the pharmacy team.

⛳️ Requirements

• High school diploma or equivalent is required.

• Certification as a Pharmacy Technician (CPhT) is mandatory.

• A minimum of 1-2 years of experience as a pharmacy technician, ideally in a clinical or managed care setting.

• Experience with medication adherence programs or medication therapy management (MTM) is advantageous.

• Familiarity with electronic health record (EHR) systems and pharmacy management software is preferred.

• Experience with outreach calls and collaboration with external healthcare providers is desirable.

• Strong verbal and written communication skills are essential.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Detail-oriented with exceptional organizational and multitasking capabilities.

• Strong problem-solving aptitude.

• Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices.

• Compassionate, patient-centered approach.

• Understanding of managed care pharmacy operations, formulary management, and medication adherence strategies.

• Compliance with regulatory standards, company policies, and HIPAA requirements.

• Willingness to travel to and work in various office or other settings.

• Ability to communicate effectively with customers, vendors, management, and colleagues both in person and via electronic devices.

• Capability to sit for long periods and occasionally lift items weighing up to 10 lbs.

• Good manual dexterity and reasoning skills.

• Ability to interpret and utilize management reports, memos, and other documentation.

🏝️ Benefits

• Competitive salaries.

• 401(k) plan with a generous 4% employer match.

• Comprehensive medical plan with employer contributions.

• Employer-paid dental and vision plans through MetLife.

• Employer-paid life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.

• Generous paid time off (PTO), holidays, and wellness time.

• Continuing Medical Education (CME) allowance for Advanced Practice Providers (APPs).

• Commuter benefits.

• Mileage reimbursement for business-related travel expenses.