Pharmacy Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in high-volume outbound phone outreach to patients to present Evergreen's pharmacy service, build rapport and trust, and assist patients with enrollment.

• Communicate clear, standardized messaging through approved scripts and talking points to facilitate informed enrollment decisions and address questions and objections.

• Acquire and document patient consent via phone and gather enrollment details.

• Update patients' chosen pharmacies, initiate electronic prescriptions, and record consent or declination in the EHR.

• Oversee outreach queues and follow-up schedules, executing multiple contact attempts and prioritizing outreach based on urgency and targets.

• Record call activities, outreach attempts, acceptances/declinations, and coordination tasks in clinical and operational systems.

• Achieve call center performance metrics, including call quality, productivity, average speed of answer, and enrollment/conversion goals.

• Maintain patient privacy and confidentiality standards in accordance with HIPAA and organizational policies.

• Perform additional duties consistent with the role as assigned.

⛳️ Requirements

• Valid Medical Assistant certification (CMA/RMA).

• Experience in a telephonic, call center, or high-volume outbound patient/customer outreach setting.

• Excellent interpersonal and communication skills, with the capability to build trust and engage patients over the phone.

• Background in healthcare, pharmacy, care coordination, or other patient support roles.

• Comfort and proficiency in using electronic health records (EHR/EMR).

• Strong organizational abilities and attention to detail, capable of managing multiple patients, tasks, and follow-ups within an outreach queue.

• Familiarity with HIPAA and a proven commitment to safeguarding patient privacy and PHI.

• Intermediate proficiency with MS Office Suite products, including Outlook and Teams.

• Home internet must provide a minimum download speed of 25 Mbps and upload speed of 10 Mbps; cable, fiber, or DSL connections hardwired to the internet device are preferred.

• Availability to work from 8:30am–5pm in the Eastern Time Zone.

• Capability to work from a dedicated space free from interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Paid time off starting at 4 weeks for full-time employees.

• 12 paid holidays annually.

• Medical, dental, vision, and life insurance, including an HSA with employer match.

• Reimbursement for continuing medical education for eligible positions.

• A 401(k) plan with Evergreen matching up to 4% of contributions after six months of employment.

• Paid parental leave.

• A comprehensive training and development program that begins with onboarding and continues throughout your career at Evergreen Nephrology.

• Evergreen will supply remote employees with telephony applications and equipment to fulfill the business requirements of their role.