Certified Pharmacy Technician – Outreach

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a telephonic setting

• Accurately input high volumes of data and manage prescription information

• Handle prescription authorizations, clarifications, and transfers utilizing drug knowledge

• Conduct claim adjudication and auditing, which includes prior authorizations, billing, and eligibility verifications

• Make outbound calls to patients

• Address patient-care concerns through case queues

• Act as a liaison between clinical pharmacists and other healthcare professionals

• Collaborate with technicians and pharmacists to onboard new patients

• Maintain secure and confidential patient records

• Retrieve and confirm prescription information through communication with doctors

• Conduct welcome calls to newly onboarded patients

• Create, manage, and update medication profiles

• Provide backup assistance during peak call volumes

• Respond to patient inquiries via phone

• Support ExactCare’s extensive patient network in a high-demand environment

• Uphold AnewHealth’s Core Values

• Execute additional tasks as required

⛳️ Requirements

• High school diploma or GED

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with current credentials

• Required to maintain pharmacy technician registration with the State Board of Pharmacy

• Must be at least 18 years old

• Previous experience in a pharmacy environment

• Capability to work in an office or remote setting, requiring 90% sitting time at a desk

• Comfortable in a phone-based work environment

• Ability to work autonomously

• Proficiency in using computer equipment, technology, and various software applications

• Exceptional customer service abilities when interacting with doctors' offices, pharmacists, and patients over the phone

• Comprehensive understanding of drug knowledge

• Familiarity with pharmacy billing processes

• Knowledge of prescription procedures, clarifications, and transfers

• Strong organizational and prioritization skills

• Ability to maintain a high level of confidentiality

• Critical thinking skills and the ability to document relevant details in compliance with state and federal regulations

• Must be able to travel to various site locations within the assigned territory

• Availability outside regular business hours on an ad-hoc basis

• Applicants must be authorized to work in this country

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending accounts

• Company-sponsored life insurance

• Short-term disability coverage

• Optional benefits

• 401(k) plan

• Paid Time Off

• Paid holidays