Pharmacist, Retail Customer Care

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Engage with customers via phone and other communication channels regarding medication-related issues and medication therapy management.

• Confirm the accuracy and appropriateness of prescription orders, ensuring alignment with health conditions and identifying potential drug interactions.

• Address patient inquiries concerning dosages, storage guidelines, drug interactions, and additional drug information.

• Investigate insurance procedures and assist with medication claims and reimbursement challenges.

• Create a thorough customer care system for the pharmacy network to manage patient profiles and medication histories.

• Build a collaborative care network involving physicians, nurses, and healthcare providers.

• Develop customer care service protocols addressing medication-related concerns.

• Aid in establishing and executing the pharmacy's medication safety plan.

• Monitor for potential medication errors, adverse drug reactions, and contraindications.

• Incorporate reminder systems, medication synchronization, and counseling into customer care practices.

• Support FDA REMS program activities for specific drugs dispensed at retail locations.

• Offer medication therapy management and clinical consultation to healthcare professionals.

• Participate in quality improvement initiatives, patient education, clinical research, and teaching.

⛳️ Requirements

• Doctor of Pharmacy (PharmD) degree.

• Current Registered Pharmacist (RPh) licensure is mandatory in the state of residence.

• Must be a resident of Massachusetts, New York, or Rhode Island.

• Ability to secure a Pharmacist license in Rhode Island within 90 days of employment.

• A minimum of 5 years of experience in pharmacy practice.

• Strong problem-solving and decision-making abilities.

• Proficient understanding of medical terminology.

• Excellent collaboration and teamwork abilities.

• Strong growth mindset.

• Exceptional execution and delivery skills.

• Capability to assess the relative costs and benefits of potential actions.

• Advanced digital literacy skills.

• Pharmacy degree - Bachelor's or Doctorate.

• California RPh licensure is highly preferred.

• Experience in a call center is preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for eligible full-time employees and their families.