Inbound Customer Support Agent

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided resources and systems to ensure top-notch customer service

• Uphold professionalism, precision, and brand consistency

• Complete a comprehensive onboarding process, which includes client-specific evaluations, a basic background check, and participation in a certification course prior to beginning service

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to adhere to detailed procedures and meet performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Ability to work independently and remain accountable to schedules

• Previous experience in a call center or customer service setting is preferred

• Bilingual in Spanish/English is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of client-specific evaluations, a basic background check, and a certification course prior to starting service

🏝️ Benefits

• Flexible scheduling options after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Performance-based incentives

• Career advancement opportunities into support, QA, and leadership positions

• Confidential management of applicant information in accordance with EEO guidelines